ZEINAB HOURANI
Dearborn,MI
Summary
Adept in strategic planning and problem-solving, I significantly enhanced client relationships and operational efficiency at European Tanning Club. My expertise in time management and multitasking, paired with a proven track record of resolving deficiencies, positions me as a valuable asset to any team seeking robust operational leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager of Operations
European Tanning Club
Dearborn, MI
08.2021 - 06.2024
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Desk Receptionist
Salon Luxe
Dearborn Heights, MI
03.2021 - 08.2021
- Advised customers of seasonal promotions to create rapport and improve sales.
- Addressed return customers by name to develop customer-company relationships.
- Greeted customers and provided exceptional customer service.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Troy05-2027
Associate of Science - Nursing
Schoolcraft
Livonia12-2024
Skills
- Time management
- Strategic planning
- Problem-solving
- Multitasking Abilities
Certification
- CPR Certified
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Manager of Operations
European Tanning Club
08.2021 - 06.2024
Front Desk Receptionist
Salon Luxe
03.2021 - 08.2021
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Schoolcraft
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