Zeinab Shariff
Alexandria,VA
Summary
Dedicated and technically proficient STEM major with a strong foundation in troubleshooting and resolving hardware, software, and network issues. Possessing a solid grasp of Windows 10 operating systems and Microsoft Office suite coupled with expertise in utilizing helpdesk ticketing systems. Exceptional communicator with demonstrated interpersonal skills. Proven track record of delivering outstanding customer service and efficiently managing multiple priorities in a dynamic environment. Seeking to leverage hands-on experience and problem-solving abilities to contribute effectively as an IT Helpdesk Assistant and get myself started into the world of Technology and STEM.
Overview
4
4
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty Inc.
01.2022 - Current
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
TJX Companies
06.2020 - 01.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Bachelor of Science - Cyber Security Engineering
George Mason University
Fairfax, VA05.2025
Skills
- Technical Troubleshooting
- Windows 10 Operating Systems
- Multitasking
- Mathematics
- Analytical Skills
- Customer Service
- Microsoft Office
- Organization Skills
- Problem Solving
- Collaboration
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
01.2022 - Current
Retail Sales Associate
TJX Companies
06.2020 - 01.2022
Bachelor of Science - Cyber Security Engineering
George Mason University
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