Zeinab Zidan

• Supporting Inbound training in 2024 and 2025 for pharmacists and 2026 for pharmacists and nurses ensuring all team members Joining Forces.
• Serving as a SME to supervisor 2025-2026 for new hires team to ensure quality and standardized reviews.
• Collaborated with lead and IT team on Gen AI project to develop model that reviews with higher quality than human, ensuring efficient use of CVS resources and contributing to overall profitability.

• Excellence Award for helping complete the Med-B denial language updates, we worked on simplifying the denial reason into short descriptions that a member receives in their denial letter, we wrote 1266 short descriptions, updated all documents, and quality checked 100% of the work over the course of 6 weeks.

• Leading the CVS Houston Community Connection Champion Volunteers. Organizing and leading 3 meetup events through 2026.
• Joining Forces by Referring over 30 employees to CVS Retail and Specialty ended up most being converted FTE to develop and build our organization by bringing new talents to our team.
• Assisted with timely criteria updates for various PACs to prevent delays in therapy.
• Quality reviews with production goal met at an average 150% for the past 3 years in Specialty.

• Managed medication therapy management programs to enhance patient outcomes.
• Supervised pharmacy operations, ensuring compliance with regulations and standards during shifts.
• Developed training materials to onboard and support new pharmacists and pharmacy technicians.
• Managed and operated daily shifts at different locations.
• Worked closely with team to ensure efficient customer service.
• Advised patients on medication therapies while ensuring high-quality customer service.

• Developed policies and procedures that decreased processing times for prescriptions by 50% with a zero error rate.
• Operated daily shifts at various locations to maintain business continuity and enhance customer service.
• Collaborated with team members to deliver personalized care and efficient services to customers.
• Counseled patients on health matters while delivering outstanding customer service.

• Processed 250+ prescriptions daily in busy pharmacy, reducing customer wait times and ensuring high customer satisfaction.
• Managed and operated daily shifts at various pharmacy locations, ensuring smooth operations.
• Collaborated with team members to deliver personalized and cost-effective care to customers.
• Counseled patients on health-related inquiries while delivering exceptional customer service.

• Interpreted over 100 prescription orders, dispensed medications, and provided patient counseling on drug use and safety.
• Managed daily shifts at various locations, ensuring smooth operations and team coordination.
• Collaborated with team members to deliver personalized care and enhance customer satisfaction.
• Counseled patients on medication use while delivering high-quality customer service.

• Assisted Pharmacists in accurately filling 175+ prescriptions daily through precise order retrieval and dispensing, contributing to seamless pharmacy operations.
• Maintained efficient production rates in a high-paced environment, ensuring timely typing, filling, verification, and shipping of prescriptions.

• Served as principal contact for clinic and department staff on prior authorization process, facilitating smooth communication and understanding.
• Secured service authorizations through payer portals, ensuring compliance and timely access to services.
• Developed resources on prior authorization requirements and trained providers and clinical staff, enhancing knowledge and efficiency in the process.