Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zeineb Ahmed

Covington

Summary

Dedicated public sector professional with extensive experience in program support, documentation, and process coordination within structured, regulated environments. Skilled in tracking requests, preparing detailed reports, and facilitating collaboration among cross-functional teams while ensuring adherence to operational processes. Exceptional communication abilities enable effective assistance to diverse individuals, with a strong focus on adapting messages to meet varying needs. Committed to equitable service delivery and passionate about supporting community-based programs that enhance quality of life for all stakeholders.

Overview

5
5
years of professional experience

Work History

Facilities Support (Program Support & Documentation)

Seattle City Light
Seattle, WA
05.2025 - Current
  • Utilized structured procedures to submit and monitor service requests, ensuring precise records and prompt resolution.
  • Tracked open requests and coordinated follow-up actions to ensure timely issue resolution.
  • Documented discussions and prepared comprehensive reports for leadership review as recorder on a cross-functional safety committee.
  • Facilitated effective communication and coordination during daily team meetings and operational updates, leading to enhanced collaboration. Implemented process improvements that streamlined workplace operations, resulting in increased productivity and team cohesion.
  • Facilitated inclusive and respectful communication among diverse teams to foster collaboration.
  • Executed responsibilities in a public-sector environment, emphasizing consistency and accountability in regulatory adherence.

Cybersecurity System Analyst

NCyTE Center
Bellingham, WA
05.2023 - 05.2024
  • Created comprehensive documentation of technical processes and system configurations, facilitating improved understanding and uniformity in operations.
  • Engaged with team members to oversee project tracking and support the fulfillment of assigned responsibilities.
  • Implemented systematic approaches to fulfill security and system activity requirements in compliance with organizational standards.

IT Support Technician

Latin American Youth Center (LAYC)
Washington, DC
04.2021 - 03.2023
  • Managed service requests and effectively resolved issues for individuals in a high-pressure environment, enhancing overall service delivery.
  • Engaged with individuals from diverse backgrounds, modifying communication techniques to ensure clarity and understanding.
  • Maintained detailed records of service interactions and resolutions to facilitate ongoing support and track service trends.
  • Handled complex issue escalation by applying professional communication and customer service skills.

Education

Bachelor of Applied Science - Cybersecurity & Digital Forensics

Highline College
DesMoines, WA
06-2024

Associate Degree - Web & Database Development

Highline College
DesMoines, WA
06-2022

Skills

  • Program Support & Coordination
  • Documentation & Reporting
  • Process Tracking & Follow-Up
  • Stakeholder Communication
  • Compliance & Procedural Awareness
  • Problem Solving & Issue Resolution
  • Microsoft Office (Word, Excel, Outlook, Teams)
  • Cross-Team Collaboration
  • Customer & Community Support

Languages

Arabic
Native or Bilingual

Timeline

Facilities Support (Program Support & Documentation)

Seattle City Light
05.2025 - Current

Cybersecurity System Analyst

NCyTE Center
05.2023 - 05.2024

IT Support Technician

Latin American Youth Center (LAYC)
04.2021 - 03.2023

Bachelor of Applied Science - Cybersecurity & Digital Forensics

Highline College

Associate Degree - Web & Database Development

Highline College
Zeineb Ahmed