Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zeke Bell

Philadelphia,PA

Summary

Driven professional with core strengths in strategic planning, project management and team leadership. Possess hands-on experience in business operations, process improvements and problem-solving. Demonstrated ability to influence positive change and efficiency within fast-paced environments. Impact realized through increased operational effectiveness across previous roles.

Overview

3
3
years of professional experience

Work History

Client Engagement Manager

Uber Freight
Philadelphia, AR
06.2024 - Current
  • Supporting Salesforce rollout to Client Engagement and the Broader TM organization.
  • Managing the relationship between operations and HR to ensure the hiring process runs smoothly for the new accounts going live.
  • Created presentations and reports for clients outlining the results of their engagement initiatives.

Business Data Analyst

Uber Freight
Rogers, AR
01.2024 - 06.2024
  • Assisted with Data Decommission Project by identifying Power BI data sources that needed to be transitioned to Alteryx or decommissioned if no longer used.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Introduced features of Customer Report Generator to prospective users.
  • Designed dashboards and reports to monitor key performance indicators for customers.

Customer Service Specialist

Uber Freight
Rogers, AR
01.2023 - 01.2024
  • Created a specialized macro to monitor weather-impacted shipments
  • Analyzed and reviewed key KPIs to present in a customer-facing manner.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Reviewed and refined best practices for account transition to the OSS Model through detailed SOP Documentation.

Procurement Analyst

Uber Freight
Rogers, AR
01.2023 - 06.2023
  • Developed strategies to optimize the procurement process, including cost reduction initiatives.
  • Managed engagement of carriers throughout bidding stages.
  • Organized preparation processes for upcoming bid rounds and RFPs by setting multiple customers up in Jaeggar.

Professional Development Program Intern

Transplace
Rogers, AR
06.2022 - 08.2022
  • Assist with weekly RFP calls, scenario analysis reviews, and other various functions on the Procurement team to drive value and increase cost savings for customers
  • Led project team focused on identifying opportunities for accessorial standardization through data analytics, comparing master data to benchmarking data, meeting with cross-functional teams to understand impact of accessorials on their customers, and providing recommendations based on findings
  • Cross-collaborate with a variety of teams and individuals throughout the organization to expand my overall knowledge of the Supply Chain Industry

Sales & Marketing Intern

Alex Baldwin State Farm
Fayetteville, AR
08.2021 - 01.2022
  • Work collaboratively with sales representatives and agents in developing and implementing sales and marketing strategies that align with company long-term goals for increased brand identity
  • Productively manage customer relations to encourage repeat business, satisfaction, and sales
  • Leverage an understanding of the sales process to drive significant increases in deal closings and revenue

Education

Bachelor’s - Supply Chain Management

The University of Arkansas Sam M. Walton College of Business
Fayetteville, Arkansas
05-2023

Skills

  • Relationship Management
  • Customer Satisfaction
  • Special projects
  • Report Generation
  • Process Optimization
  • Analytical problem solver
  • Dependable and Responsible
  • Client Services

Timeline

Client Engagement Manager

Uber Freight
06.2024 - Current

Business Data Analyst

Uber Freight
01.2024 - 06.2024

Customer Service Specialist

Uber Freight
01.2023 - 01.2024

Procurement Analyst

Uber Freight
01.2023 - 06.2023

Professional Development Program Intern

Transplace
06.2022 - 08.2022

Sales & Marketing Intern

Alex Baldwin State Farm
08.2021 - 01.2022

Bachelor’s - Supply Chain Management

The University of Arkansas Sam M. Walton College of Business
Zeke Bell