Zelda Pettus
1213 E 12th Winston-Salem,NC
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Representative role.
Overview
34
34
years of professional experience
Work History
Head Cook
The Little Red Schoolhouse Daycare
10.2018 - Current
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Placed orders to restock items before supplies ran out.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Head Cook
Mudpies Daycare
09.2014 - 09.2018
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
Call Center Representative
Winston Salem Transit Authority
09.1990 - 10.1991
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Food And Nutrition
South Carolina State University
Orangeburg, SC05-1989
High School Diploma -
Gaffney Senior High School
Gaffney, SC06-1981
Skills
- Meal preparation
- Food storage
- Food preparation
- Verbal and written communication
Timeline
Head Cook
The Little Red Schoolhouse Daycare
10.2018 - Current
Head Cook
Mudpies Daycare
09.2014 - 09.2018
Call Center Representative
Winston Salem Transit Authority
09.1990 - 10.1991
No Degree - Food And Nutrition
South Carolina State University
High School Diploma -
Gaffney Senior High School
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