Zelinda DuBane
Beaverton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Walmart
09.2022 - Current
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
Operations Legal Specialist
Wells Fargo
03.1997 - 08.2022
- Acted as a reliable resource for colleagues seeking advice or clarification on specific industry regulations or company policies related to operations activities.
- Assisted in drafting corporate policies and procedures to ensure alignment with regulatory requirements.
- Streamlined operations processes by identifying inefficiencies and implementing effective solutions.
- Maintained strict confidentiality of sensitive information while handling various aspects of the organization''s legal affairs.
- Enhanced team productivity by providing consistent guidance and support in daily tasks.
- Consistently met deadlines for high-priority tasks or projects while maintaining a strong attention to detail and quality work output.
Education
GED -
Portland Community College
Portland, ORSkills
- Detail Oriented
- Team Training
- Inventory Control
- Integrity and Trustworthiness
- Loss Prevention
- Customer Support
- Policy Enforcement
- Process Implementation
Certification
- Licensed Private security provider
Timeline
Asset Protection Associate
Walmart
09.2022 - Current
Operations Legal Specialist
Wells Fargo
03.1997 - 08.2022
GED -
Portland Community College
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