Izell Brock
West Babylon,NY
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Medigap Life
04.2023 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Front Office Specialist
Bells Staffing Services
07.2020 - 08.2022
- Greeted and welcomed guest, received and delivered all incoming and outgoing mail and packages, answered all calls and directed as needed, scheduled meetings, and coordinated office activities
- Recruited temp employees for OPWDD agencies and agencies governed by N.Y.S, Foster care home, as well as temporary housing for single mothers and children
- Ran thorough background checks using S.E.L, MHL, SCR, and fingerprinting.
Provider Recruitment Coordinator
Centers Plan for Healthy Living
10.2019 - 08.2021
- Contracted Physician into Centers plan For Healthy Living HMO insurance plan
- Provided exceptional rates for participating Physicians
- Assisted in the process of credentialing oncoming providers.
Radiologist Assistant
Zwanger-Pesiri Radiology
04.2018 - 02.2020
- Connecting referring physicians to Radiologist regarding patients and/or exams
- Assisting in faxing reports and confirmation of received reports
- Providing exceptional customer service to patients in care.
Education
Bachelor's Degree - Psychology
Suffolk County Community College
Brentwood, NY03.2026
Associate Degree - Communications
Suffolk County Community College
Brentwood, NY01.2020
GED -
Suffolk County Community College
Selden, NY01.2018
Skills
- Initiative and problem solving abilities
- Medicare Expertise
- HIPAA knowledge
- Policy analysis
- Enrollment processing
- Goal-Oriented
- Highly organized
- Excellent communication skills
- Proficient in Microsoft Office
- Fax/ scanning
- Advanced data entry
- Advanced Customer service
Certification
- North America's Building Trades Unions- Apprenticeship Readiness Program
- Anger Management Basics
- Occupational Safety and Health Administration- OSHA 10
- CPR/ First Aid
Timeline
Licensed Health Insurance Agent
Medigap Life
04.2023 - Current
Front Office Specialist
Bells Staffing Services
07.2020 - 08.2022
Provider Recruitment Coordinator
Centers Plan for Healthy Living
10.2019 - 08.2021
Radiologist Assistant
Zwanger-Pesiri Radiology
04.2018 - 02.2020
Bachelor's Degree - Psychology
Suffolk County Community College
Associate Degree - Communications
Suffolk County Community College
GED -
Suffolk County Community College
- North America's Building Trades Unions- Apprenticeship Readiness Program
- Anger Management Basics
- Occupational Safety and Health Administration- OSHA 10
- CPR/ First Aid
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