Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Timeline
Generic

Kamaria Bellinger

Wadesboro,NC

Summary

A knowledgeable and dedicated customer service professional with extensive experience in the call center/customer service industry. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Passionate about promoting lasting customer satisfaction by delivering quality service and contributing to company success. Ready to bring 5+ years of relevant work experience to your team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Tranzact
04.2022 - 07.2023
  • Assisting beneficiaries with obtaining Medicare advantage health plans
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Handled over 30 incoming escalated customer concerns promptly and professionally, resolving issues to client's satisfaction.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.

Telephone Sales Representative

TruGreen
02.2019 - 02.2022
  • Manage customers accounts, upsell lawn care, schedule appointments and sell lawn maintenance plans.
  • Led customers through smooth sales processes.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Promoted up-selling strategies during calls to maximize transaction value while ensuring customer satisfaction.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.

BEHAVIORAL SPECIALIST

Realistic Change by Choice
08.2016 - 02.2019
  • Observed and monitored client behavior and responses to treatment
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Developed positive relationships with students, fostering trust and encouraging growth in social skills.
  • Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in students.

CALL CENTER REPRESENTATIVE

Convergys
08.2015 - 08.2016
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Asked open-ended questions to assess customer needs
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Answered customer telephone calls promptly and in an appropriate manner
  • Processed debit and credit payments rapidly and accurately.

Education

High School Diploma -

Mooresville Senior High School
Mooresville, NC
01.2013

Skills

  • CUSTOMER SERVICE
  • Windows
  • DETAIL-ORIENTED
  • IOS
  • Mobile devices
  • Customer support (2 years)
  • Operating Systems
  • Telemarketing
  • Upselling
  • Sales
  • Communication skills
  • Call center
  • Computer skills
  • Phone etiquette
  • Policy analysis
  • Enrollment processing
  • Insurance sales
  • Problem-solving abilities
  • Problem Resolution
  • Payment Processing

Certification

  • Life and Health Insurance, 07/01/22, 07/01/27
  • Health Insurance License
  • Insurance Producer License

Additional Information

SKILLS Customer service Proficient in Windows, IOS Shipping and receiving Positive and friendly Proficient in cash management Calm disposition Quick learner

Assessments

  • Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
  • Customer service, Proficient, 10/01/21, Identifying and resolving common customer issues

Timeline

Licensed Health Insurance Agent

Tranzact
04.2022 - 07.2023

Telephone Sales Representative

TruGreen
02.2019 - 02.2022

BEHAVIORAL SPECIALIST

Realistic Change by Choice
08.2016 - 02.2019

CALL CENTER REPRESENTATIVE

Convergys
08.2015 - 08.2016

High School Diploma -

Mooresville Senior High School

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Kamaria Bellinger