Zelma Renfro
Casa Grande,AZ
Summary
Compassionate behavioral health professional with a background in client support, crisis de-escalation, and public assistance services. Brings strengths in trauma-informed care, group facilitation, accurate documentation, and respectful communication with diverse populations. Supports recovery-focused goals while maintaining compliance, professionalism, and continuity of care.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Behavioral Health Technician
TLCR – Transitional Living Center Recovery
Casa Grande, AZ
10.2025 - Current
- Build therapeutic rapport with clients while promoting recovery-focused goals and healthy coping strategies.
- Supported and supervised individuals in substance use and behavioral health recovery programs to enhance engagement and promote personal growth.
- Utilized de-escalation techniques and trauma-informed approaches to assist clients with emotional or behavioral challenges, fostering a safe and supportive environment.
- Facilitate psychoeducational groups, including Cognitive Behavioral Management (CBM), Moral Reconciliation Therapy (MRT), Relapse Prevention, and Life Skills.
- Collaborate with multidisciplinary treatment teams to support client success and continuity of care.
- Complete timely and accurate clinical documentation, progress notes, and client records in accordance with agency standards.
- Performed urinalysis testing while managing housing documentation, intake processes, and case file maintenance to ensure compliance and continuity of care.
Program Service Evaluator III
Arizona Department of Economic Security, Family Assistance Administration
Casa Grande, AZ
01.2012 - 01.2020
- Reviewed applications and documentation for accuracy and completeness, facilitating timely eligibility determinations.
- Interpreted policies and procedures to provide accurate information and guidance to customers.
- Resolved complex client concerns while maintaining professionalism, empathy, and confidentiality.
- Maintained detailed electronic records and ensured compliance with state and federal regulations.
- Communicated effectively with diverse populations and collaborated with internal departments to resolve issues.
- Managed competing priorities in fast-paced environment, consistently meeting performance and service standards.
- Provided high-volume customer service to individuals seeking public assistance programs, ensuring access to necessary resources.
Geriatric Caregiver
The Willows Care Home
Casa Grande, AZ
01.2005 - 01.2006
- Delivered compassionate daily care and emotional support to enhance well-being of elderly residents.
- Supported activities of daily living, fostering dignity, safety, and independence in residents.
- Observed and reported changes in residents' conditions to ensure appropriate care.
- Ensured safe, clean, supportive living environment to promote comfort and health for residents.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
01-2012
Associate of Arts - Business
University of Phoenix
01-2010
High School Diploma -
Trevor G. Browne High School
01-2000
Skills
- Behavioral Health Support
- Crisis intervention
- Trauma-Informed Care
- Motivational Interviewing
- Client-Centered Care
- Client engagement
- Group Facilitation
- Record management
- Electronic Health Records
- Time Management & Multitasking
- Team Collaboration
- Conflict Resolution
- Professional communication
- Policy compliance
Certification
- MRT Facilitator Certification (2026)
- Certified Peer Recovery Support Specialist (2025)
- Motivational Interviewing (2025)
- Trauma-Informed Care (2025)
- CPR & First Aid Certified (2025)
- ASAM (2026)
Timeline
Behavioral Health Technician
TLCR – Transitional Living Center Recovery
10.2025 - Current
Program Service Evaluator III
Arizona Department of Economic Security, Family Assistance Administration
01.2012 - 01.2020
Geriatric Caregiver
The Willows Care Home
01.2005 - 01.2006
Bachelor of Science - Human Resources Management
University of Phoenix
Associate of Arts - Business
University of Phoenix
High School Diploma -
Trevor G. Browne High School