Zelyna Espinosa
Glendale,California
Summary
Creative professional with a background in graphic design prepared to bring innovative ideas to a dynamic team. Reliable team player who adapts to changing project needs and consistently delivers high-quality work. Lead administrative experience with excellent customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
Work History
Lead Receptionist
Collective Hair
06.2021 - Current
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Tracked important information in Boulevard spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Lead Barista
Starbucks
06.2015 - 06.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Bachelor of Arts - Graphic Design
Cal State Los Angeles
Los Angeles, CA05.2026
Associate of Arts - Graphic Design
Glendale Community College
Glendale, CA06.2024
Skills
- Customer service focus
- Client Relationship Building
- Microsoft Office
- Staff Development and Training
- Multi-line phone operation
- Calendar Management
- Typography
- Adobe Photoshop/ After Effects/ Illustrator / InDesign
- Teamwork and Collaboration
- Concept Development
- Quality Assessment
Timeline
Lead Receptionist
Collective Hair
06.2021 - Current
Lead Barista
Starbucks
06.2015 - 06.2021
Bachelor of Arts - Graphic Design
Cal State Los Angeles
Associate of Arts - Graphic Design
Glendale Community College
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