ZENA ABDALLAH
Glendora,NJ
Summary
High-performing sales leader and emerging healthcare professional with over five years of experience in consultative retail, managing and implementing ophthalmic scientific skills for a private medical optical practice, and regulated pharmacy environments. Recognized for exceptional customer satisfaction and the ability to coach teams to emulate high-performance results. Currently pursuing opticianry education with a 4.0 GPA.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
BEST BUY
Deptford, NJ
10.2021 - Current
- Early Leadership Promotion: Promoted to Sales Supervisor at age 17 due to exceptional sales performance and leadership potential.
- Performance Mentorship: Coached and mentored team members to adopt successful consultative sales techniques, allowing them to emulate top-tier metrics and drive department growth.
- Consistent High-Value Revenue: Achievement of frequent single-day sales milestones exceeding $50,000, maintaining 100% accuracy in documentation and follow-through.
- Regional Subject Matter Expert: Selected to travel to multiple in-state and out-of-state locations to deliver sales presentations and provide performance guidance to regional staff.
- Technical Communication: Maintained a 5-star customer satisfaction rating by simplifying intricate technical concepts for diverse client needs.
Pharmacist Technician
CVS PHARMACY
, Maryland
01.2025 - 05.2025
- Regulatory & HIPAA Compliance: Operated within fast-paced pharmacy environments with strict adherence to HIPAA regulations, accuracy standards, and healthcare compliance.
- Insurance & Inventory Management: Managed pharmaceutical inventory and facilitated complex insurance plan-based selling and claim adjudication.
- Patient Advocacy: Assisted patients with prescription processing while maintaining high levels of confidentiality and attention to detail.
Optician, Optical Lab Technician & Manager
Dr. Rami Salim Abdallah
Mount Laurel, New Jersey
04.2022 - 10.2024
- Neutralized prescription lenses using manual lensometry
- Fabricated eyewear in-house, including edging, mounting, and finishing lenses
- Performed frame adjustments and minor repairs to ensure proper fit and alignment
- Dispensed eyeglasses and contact lenses with patient education on wear and care
- Interpreted perscriptions and verified lens accuracy prior to delivery
- Assisted patients in frame selection and optical measurements (PD, seg height, etc.)
- Maintained compliance with NJ optical standards and tolerances
- Managed medical records in compliance with healthcare documentation standards/HIPAA
- Processed insurance claims and resolved billing discrepancies
- Coordinated patient flow across multiple clinic locations
- Maintained expense tracking and financial reporting for a private practice
Education
Opticianry Program -
CAMDEN COUNTY COLLEGE
Blackwood05-2027
Skills
- Leadership & Coaching
- Staff Development
- Performance Mentorship
- Scaling Sales Success
- Strategic Guidance
- Clinical & Compliance
- HIPAA Regulations
- Insurance Adjudication
- Pharmacy Operations
- Healthcare Compliance
- Operational Excellence
- Inventory Control
- High-Value Documentation
- POS & CRM Systems
- Patient Relations
- Clinical Skills
- Optical Skills
- Optical Lab Skills
Timeline
Pharmacist Technician
CVS PHARMACY
01.2025 - 05.2025
Optician, Optical Lab Technician & Manager
Dr. Rami Salim Abdallah
04.2022 - 10.2024
Sales Supervisor
BEST BUY
10.2021 - Current
Opticianry Program -
CAMDEN COUNTY COLLEGE