Zena Urena
Lake Worth
Summary
Dynamic and solutions-focused professional with experience at Renaissance Charter School at Wellington, excelling in child supervision and program development. Proven leadership in fostering parent-teacher collaboration and enhancing customer engagement. Skilled in POS system operation and cash handling, ensuring efficient transactions and a positive environment for all stakeholders.
Offering strong interpersonal skills and genuine passion for working with children, eager to learn and develop in this environment. Delivers foundational understanding of child development and safety protocols, along with exceptional communication and organizational skills. Ready to use and develop these skills in this role.
Overview
4
4
years of professional experience
Work History
Before and After School Counselor
Renaissance Charter School at Wellington
3200 S SR-7 Wellington,FL 33449
08.2024 - Current
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Developed and implemented age-appropriate educational programs to enhance children's learning experiences.
- Communicated effectively with parents and staff regarding children's progress and behavioral concerns.
- Coordinated recreational activities that promoted teamwork, creativity, and physical fitness among students.
Sales Associate
American Eagle Outfiters
1751 Palm Beach Lakes Blvd Ste E103 West Palm
06.2023 - 08.2025
- Provided knowledgeable assistance on product features and benefits to drive customer satisfaction.
- Adapted quickly to changing merchandise and promotional strategies in a fast-paced environment.
- Resolved customer inquiries and concerns efficiently, fostering positive relationships and repeat business.
- Participated in training sessions, improving product knowledge and sales techniques within the team.
Sales Associate
Crocs
1741 Palm Beach Lakes Blvd Space E209 West Palm
07.2023 - 11.2024
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory organization for optimal visibility and accessibility.
- Executed daily sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store sales goals through effective communication.
- Operated POS system to process cash, credit, and mobile payments.
- Balanced register and handled cash accurately.
Cashier
Mamma Mias Pizzeria
10 S Ocean Blvd Lake Worth, FL 33460
05.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with menu selections and special requests to enhance dining experience.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
Education
High School Diploma -
Palm Beach Preparatory Charter Academy
3525 S Congress Ave Palm Springs,FL 3346105.2024
Skills
- Solutions-focused
- Compassionate
- Maintaining confidentiality
- Parent-teacher collaboration
- Leadership
- Customer Engagement
- POS system operation
- Cash handling
Languages
Spanish
Full Professional
Timeline
Before and After School Counselor
Renaissance Charter School at Wellington
08.2024 - Current
Sales Associate
Crocs
07.2023 - 11.2024
Sales Associate
American Eagle Outfiters
06.2023 - 08.2025
Cashier
Mamma Mias Pizzeria
05.2022 - 07.2023
High School Diploma -
Palm Beach Preparatory Charter Academy