Zenaida Diaz
Kissimmee,FL
Summary
Results-driven Food and Beverage Manager with expertise in menu planning, inventory management, and compliance. Proven ability to enhance operational efficiency and deliver exceptional customer service.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Edge Hospitality Management
Orlando, Florida
04.2025 - 07.2026
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Managed daily operations of food and beverage departments to enhance efficiency.
- Supervised staff, ensuring exceptional customer service across all interactions.
- Coordinated menu planning with chefs to enhance variety and appeal of offerings. with chefs and kitchen staff to optimize offerings.
- Trained new employees on service standards and procedures.
- Educated new employees on service standards and operational procedures to ensure consistency in customer experience. on service standards and operational procedures.
- Oversaw inventory management and ordering processes.
- Oversaw inventory management by tracking stock levels and facilitating timely reordering. and ordering processes to maintain stock levels.
- Executed cost control measures to maximize budget efficiency.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Developed relationships with vendors for quality supplies.
- Ensured compliance with health and safety regulations.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
Food and Beverage Manager
Paramount Hospitality Management LLC
Orlando, Florida
05.2018 - 04.2025
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Engaged with guests to gather feedback on their dining experience. to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Distributed food to service staff for prompt delivery to customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Collaborated closely with team members to enhance customer service quality. collaboration with team members to ensure customers received high-quality service.
Education
Associate Degree in Hotel Administration - Food And Nutrition
Univesidad Catolica Madre Y Maestra
Dominican Republic08-1994
Some College (No Degree) - Culinary Arts
Boces Suffolk County
New York, NYSome College (No Degree) -
Cambridge College
Long Island NYSome College (No Degree) -
Tax Pro Academy
FloridaSkills
- Menu development
- Inventory management
- Budget management
- Vendor negotiation
- Health and safety compliance
- Hospitality operations
- Client engagement
Timeline
Food and Beverage Manager
Edge Hospitality Management
04.2025 - 07.2026
Food and Beverage Manager
Paramount Hospitality Management LLC
05.2018 - 04.2025
Associate Degree in Hotel Administration - Food And Nutrition
Univesidad Catolica Madre Y Maestra
Some College (No Degree) - Culinary Arts
Boces Suffolk County
Some College (No Degree) -
Cambridge College
Some College (No Degree) -
Tax Pro Academy