- Dancing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
Zenaida McKinney
Wisconsin Rapids
Summary
Hello my name is Zenaida McKinney. I am 24 years old and will be graduating this December with a Bachelors in Biology. I love to be a part of my community great or small and strive for excellent customer service. In a previous job position I was very involved with my community and would interact with all ages. In the work environment I am a go getter and try my best to be efficient as possible. I am coachable and am a team player!
Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable a dining atmosphere.
Skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Sand Valley Golf Resort
Rome, WI
04.2025 - Current
- Provided exceptional customer service to enhance guest experiences in on course food and beverage stands.
- Collaborated with kitchen staff to ensure timely and accurate food inventory.
- Maintained cleanliness and organization of the dining area for optimal guest satisfaction.
- Implemented feedback from guests to improve service quality and operational efficiency.
- Developed streamlined processes for order taking and delivery, improving turnaround time.
- Maintained a clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and a a welcoming experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Assisted in training new team members on service protocols and menu knowledge.
Assistant Daycare Teacher
St. Lawerence Early Childhood Development Center
Wisconsin Rapids, WI
09.2024 - Current
- Supervised daily activities, ensuring safety and well-being of children in classroom settings.
- Assisted lead teacher in developing and implementing lesson plans to promote cognitive and social development.
- Maintained organized learning materials and resources to enhance educational experiences for children.
- Fostered positive relationships with parents, providing updates on child progress and addressing concerns.
- Trained new staff on classroom procedures and child engagement techniques, enhancing team performance.
- Evaluated children's developmental progress, documenting observations to inform individualized instruction plans.
- Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
Recreational Leader 3
City of Santa Clarita
Santa Clarita
01.2021 - 01.2024
- Managed a staff of 11 coworkers at the City of Santa Clarita Aquatic Center.
- Provided customer service for the public of Santa Clarita. I handled customer communications via phone calls and emails addressing aquatic programming from ages 2 years to 55+.
- Responsible for creating aquatic and recreational programming through a website, Civic Rec. Through that site I would cover refunds, transferring of classes, and editing of programming.
- Ensured accurate cash handling to maintain financial integrity.
- Developed monthly staff schedules to ensure adequate coverage.
- Utilized Microsoft Word and Excel for documentation and data management.
- Evaluated program effectiveness through participant feedback, adjusting activities for improved satisfaction.
- Created promotional materials to increase awareness of recreational offerings within the community.
- Fostered positive relationships with participants, encouraging inclusivity and active involvement in programs.
- Managed the safe and efficient operation of recreational facilities, ensuring a positive experience for all users.
- Scheduled events in recreation facilities and monitored facility conditions.
- Registered participants and answered specific event inquiries.
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational offerings, resulting in higher attendance rates.
Sales floor Associate
HomeGoods
01.2021 - 01.2024
- Processed returns and promoted credit card offers to enhance customer satisfaction.
- Restocked shelves to ensure availability of products for customers.
- Reorganized tables and sections of sales floor for improved product visibility and accessibility.
- Transported heavy furniture to designated areas within the store.
- Collaborated with team members to enhance store layout and merchandising strategies.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints effectively, promoting brand loyalty.
- Implemented promotional displays, increasing visibility of seasonal merchandise.
- Led initiatives to streamline checkout processes, improving efficiency during peak hours.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Education
Associates - Biology
College of The Canyons
Santa Clarita, CA01-2023
Bachelor of Science - Biology
University Wisconsin Stevens Point
Stevens Point, WI12-2026
Skills
- Customer service
- Food service
- Staff leadership
- Attention to detail
- Problem-solving
- Cash handling
- Clear communication
- Multitasking
- Adaptability under pressure
- Reliability and punctuality
Accomplishments
Achieved world ranking status for multiple years in a row with in competitive Irish dance.
Won three western regional competitions.
Interests
Timeline
Food and Beverage Attendant
Sand Valley Golf Resort
04.2025 - Current
Assistant Daycare Teacher
St. Lawerence Early Childhood Development Center
09.2024 - Current
Recreational Leader 3
City of Santa Clarita
01.2021 - 01.2024
Sales floor Associate
HomeGoods
01.2021 - 01.2024
Associates - Biology
College of The Canyons
Bachelor of Science - Biology
University Wisconsin Stevens Point
Three Time Regional Irish Dance Champion
Implemented mindset training as well as strict physical training for dance. I competed for seventeen years and have traveled across the country and out of the country. My passion was dance for the majority of my childhood and continues to lead my mindset on different areas of my life. I have had success and downfalls in that career however those moments have built the foundations of who I am today.
Understanding the power of positive communication and efficiency of time management has benefited me in both school and my work ethic.