Zenaida Medrano (Ojeda)
Katy,TX
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Reliable Medical Support professional with 12 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
12
12
years of professional experience
Work History
Patient Support Specialist
El Centro De Corazon
Houston, TX
01.2014 - 04.2017
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
- Improved patient communication by developing informational materials on treatment options and procedures.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Promoted a positive work environment among team members through open communication channels that encouraged collaboration towards common goals.
- Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Warmly greeted patients and visitors and made each feel welcome.
Clinic Manager
El Centro De Corazon
Houston, TX
01.2010 - 04.2014
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Medical Assistant/ Patient Access Rep
El Centro De Corazon
Houston, TX
01.2008 - 01.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Patient Access Representative
Medical Associates Of Houston
Houston, TX
09.2005 - 12.2007
- Check in/check out
- Registration
- Insurance verification
- Medical records
- Answering phones
- Scheduling
- Rooming patients
Education
Medical Assisting Certificate -
Everest Institute
Houston, TX2005
High School Diploma -
Sinai Christian Academy
Houston, TX05.1992
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Patient-focused care
Languages
English and Spanish
Professional Working
Timeline
Patient Support Specialist
El Centro De Corazon
01.2014 - 04.2017
Clinic Manager
El Centro De Corazon
01.2010 - 04.2014
Medical Assistant/ Patient Access Rep
El Centro De Corazon
01.2008 - 01.2010
Patient Access Representative
Medical Associates Of Houston
09.2005 - 12.2007
Medical Assisting Certificate -
Everest Institute
High School Diploma -
Sinai Christian Academy