Zenaida Roa
Las Vegas,NV
Summary
Dedicated sales associate with a proven track record in enhancing customer experiences and streamlining processes. Skilled in effective communication and problem-solving, ensuring outstanding service and satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Opportunity Villlage
10.2022 - Current
- Assisted customers in locating products and provided recommendations based on their needs.
- Maintained organized sales floor and ensured merchandise was properly displayed.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Updated product knowledge regularly, ensuring accurate information was provided to customers.
- Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
- Streamlined checkout process, reducing wait times and enhancing customer experience.
- Increased sales through effective up-selling and cross-selling techniques.
- Coordinated with sales team to identify and act on selling opportunities, driving revenue.
- Collaborated with team members to achieve sales targets, demonstrating teamwork and goal orientation.
- Implemented promotional displays, attracting customer interest and boosting sales.
- Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.
- Provided product recommendations based on customer needs, enhancing shopping satisfaction.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Adhered to loss prevention policies, safeguarding company assets and reducing shrinkage.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Deli Clerk
Sprout Market
07.2022 - 04.2023
- Assisted customers in selecting deli products, ensuring a positive shopping experience.
- Maintained cleanliness and organization of deli display cases to enhance product visibility.
- Developed efficient workflows for product restocking, improving service speed during peak hours.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Education
Bachelor of Science - Business Administration
St. Rita's College
Mindanao Phillipines03.1999
Timeline
Sales Associate
Opportunity Villlage
10.2022 - Current
Deli Clerk
Sprout Market
07.2022 - 04.2023
Bachelor of Science - Business Administration
St. Rita's College