Zenaida Zalazar
Fort Worth,TX
Summary
Driven with meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-driven relations professional with proven track record in fostering strong partnerships and enhancing communication strategies. Adept at coordinating diverse teams and navigating dynamic environments to achieve organizational goals. Strong skills in conflict resolution, stakeholder engagement, and strategic planning. Known for reliability, adaptability, and collaborative spirit that ensures successful project outcomes.
Overview
17
17
years of professional experience
Work History
Network Relations Coordinator
Southwestern Health Resources (SWHR)
09.2019 - Current
- Training of internal and end users’ aspects of MS Teams, OneNote, SharePoint, and Salesforce
- Maintain effective relationships and regular contact with operational leaders within Physician Network
- Facilitate multi-departments and work group meetings, prepare reports, data, agendas/action items
- Establish timelines and ensure committees to follow through any responsibility items taken
- Responsible for the tracking of concerns, complaints and issues raised by network providers, and result reporting. Facilitate resolution of all Commercial, Medicare and Medicaid complaints/issues raised by network providers related to members, ACO, claims, operational policies, and organizational procedures.
- Assist in collecting, tracking, and verifying timelines towards Roster Distributions
- Ensured the accuracy and completeness of provider directory information.
- Coordinate of the development and publication of the SWHR provider newsletter.
- Development & maintenance of the SWHR provider reference guide.
- Develop and implement additional communications required to assure that SWHR providers are knowledgeable regarding SWHR operations and programs.
- Support Network Relations Inbox email (communicating and providing answers to inquiries)
Billing Specialist
FedEx Freight
07.2021 - 12.2021
- Invoice freight bills to company system (iSpi, Accopps)
- Complying with government rules and regulations
- Investigate and resolve billing discrepancies and errors.
- Continuous education on latest industry trends, technology, and best practices
Project Coordinator
NTSP Holdings Company, LLC
07.2016 - 09.2019
- Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
- Worked closely with Credentialing Department
- Assist Contracting and Networking departments with inputting information to system.
- Physician, Facilities, Rehabs, and Vendor Contract handling
- Facilitate and create reports, invite requests, and handle minutes for Provider Review Group Meeting
- Send out certified mail to providers to ensure they have been approved for the health insurance program
- Categorize spreadsheets for different state contracts
- Ensure contracts are up to date and follow CMS guidelines
- Verify fees to ensure our providers are getting correct compensation
- Send internal/external emails about contracts approved/denied
- Book company events, organizations, and assembly trips
- Faxing, filing and data entry.
- Answering phone calls
- Order company supplies
- Procurement
- Work with Legal to ensure every contract has been added correctly
Bilingual Phone Banker
Wells Fargo Bank
12.2014 - 07.2016
- Phone banker in a high-volume call facility
- Customer service
- Sell products and services to fit customer needs
- Obey laws and banking regulations
- Demonstrate strong verbal, listening and communication skills
- Service and solutions to customer banking needs
MCS Senior Data Analyst
CorVel Corporation
01.2011 - 12.2014
- Balance claims for major health insurances
- Compile, sort and verify the accuracy of data
- Maintain records, reports, or files
- Locate and correct data entry errors
- Use word processing or desktop publishing software
Accounts Payable / Project Coordinator
American Auto Salvage
11.2008 - 04.2010
- Handle state titles
- Manage employee’s healthcare insurance plans (Medicare Advantage/Managed care)
- Invoice monthly bills
- Administrative duties
- Sort, code, and match invoices
- Set invoices up for payment
- Monitor accounts to ensure payments are up to date
- Handled high-volume calls and visitors when entering
Education
Art Associate -
Tarrant County College
Fort Worth, TX01.2024
Excel
Tarrant County College Opportunity Center
Fort Worth, TX01.2017
Project Supervisor Training
Tarrant County College Opportunity Center
Fort Worth, TX01.2017
Customer Services Training
Tarrant County College Opportunity Center
Fort Worth, TX01.2017
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North Side High School
Fort Worth, TX01.2007
Skills
- MS Office Suite (365, OneNote, SharePoint, Office, Word, Excel, Outlook, and Power Point)
- Quick books
- 57 Wpm
- Getting Contracts Done software
- Med check select (Ts2)
- ViStar
- Managed Care Guidelines
- Salesforce program
- C
- Raptor
- Brand awareness
- Media relations
- Communications development
- Public relations
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
FedEx Freight
07.2021 - 12.2021
Network Relations Coordinator
Southwestern Health Resources (SWHR)
09.2019 - Current
Project Coordinator
NTSP Holdings Company, LLC
07.2016 - 09.2019
Bilingual Phone Banker
Wells Fargo Bank
12.2014 - 07.2016
MCS Senior Data Analyst
CorVel Corporation
01.2011 - 12.2014
Accounts Payable / Project Coordinator
American Auto Salvage
11.2008 - 04.2010
Excel
Tarrant County College Opportunity Center
Project Supervisor Training
Tarrant County College Opportunity Center
Customer Services Training
Tarrant County College Opportunity Center
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North Side High School
Art Associate -
Tarrant County College