Zenaida "Sandy" Brooks
Big Spring
Summary
Results-oriented professional specializing in compliance and human resource management. Known for effective communication and team collaboration, successfully managing workflows and ensuring regulatory compliance to enhance service delivery for BSSH individuals.
Overview
9
9
years of professional experience
Work History
Director of Support Services
Big Spring State Hospital
Big Spring
04.2025 - Current
- Manage the daily operations of support services for a 24/7 psychiatric facility caring for individuals with mental health issues.
- Assist in resource allocation to optimize the use of hospital facilities.
- Evaluate support service workflows to identify areas for improvement and streamlining.
- Maintained monthly data for Environment of Care committee, outlining progress on established goals for all support services.
- Collaborate with other departments to ensure efficient delivery of services to individuals.
- Coordinated with department heads to develop strategies for providing additional support to other areas of the hospital.
- Establish protocols for handling escalated issues from individuals and staff in collaboration with the Nursing Service and Security departments.
- Identified cost-reduction strategies for support services (Plant Management, Food Services, Environmental Services) while maintaining quality.
- Monitor a tracking system for work orders to ensure that issues/concerns are being addressed in a timely manner, especially life safety concerns.
- Evaluated processes across all support services departments, identifying opportunities for improvement.
- Assist with the hiring of staff for the Plant Management, Food Services and Environmental Services departments.
- Draft and assist with drafting policies for food service, plant management, and environmental services to ensure that processes are in line with the Joint Commission requirements, the Texas Administrative Code, NFPA Life Safety Code and other mandated guidelines.
Director of Rights Protection
Big Spring State Hospital
Big Spring
04.2019 - 04.2025
- I acted in a dual role as the facility's Director of Rights Protection and the Director of Workforce Services which entails an HR component.
- Ensured all individuals served at BSSH were informed of their rights by approving and distributing documents detailing rights and hospital policies/procedures.
- I ensured that each patient care area had current and accurate postings of all of the individuals' rights as verified by monthly inspections.
- Provided a 24/7 phone service for individuals to report complaints or suspected rights violations.
- I followed up on 100% of complaints to protect the individuals' rights.
- I provided information to BSSH committees to aid in evaluation of overall rights protection and the need for system improvements to protect rights.
- I responded to and advocated for individuals to address complaints within an 8-hour timeframe.
- I ensured that all staff were trained in procedures and responsibilities to identify and report suspected abuse, neglect, and/or exploitation of individuals.
- Represented interests of BSSH individuals and leadership during investigations, reviewing all issues related to individuals' rights, ANE, and complaints.
- Maintained and analyzed data on individual complaints and grievances to identify potential trends for improving rights protection.
- I acted as the liaison between Big Spring State Hospital and OIG and HHS Provider Investigations.
- I maintained and analyzed all data pertaining to allegations of ANE and kept the Hospital Executive Committee abreast of any staff members with trending allegations.
- Served as a member of the Performance Evaluation Team and conducted in-depth QSO audits on Rights Protection.
- I completed Governing Body Reports pertaining to both ANE and individual complaint data.
- In my Director of Workforce Services role, I served as the facility liaison for the BSSH Leadership Team, Human Resources and the Legal department.
- I ensured that all HR actions were written according to procedure and advised managers on appropriate HR actions to take.
- I sought advice and recommendations from HR and legal and presented to managers for consistent and fair application of HR policy.
- I drafted written warnings and disciplinary action notices based off of information provided by management and submitted these actions to HR and legal for approval prior to issuance.
- I responded to requests for information pertaining to employees who have filed for unemployment due to a separation from Big Spring State Hospital and also attended any unemployment hearings that came to fruition.
Workforce Services Director
Big Spring State Hospital
Big Spring, Texas
09.2017 - 04.2019
- I acted in a dual role as Big Spring State Hospital's unofficial Human Resources Specialist and the Competency Training & Development Director.
- I reviewed files received from the Rights Protection Office regarding allegations of abuse, neglect, and/or exploitation to ensure that any necessary disciplinary actions for confirmations or questionable allegations were completed.
- I worked closely with the Superintendent regarding Human Resource issues and provided guidance to managers regarding disciplinary actions with employees.
- Drafted disciplinary action letters (written warnings, disciplinary action notices, probationary terminations) for managers, enhancing their capability to manage employee performance.
- Justified all requests for probationary termination and detailed the rationale for each request.
- I proofread and revised disciplinary actions submitted by managers before forwarding them to legal services and Central Office HR for final approval.
- In my CTD Director role I provided guidance to all CTD employees regarding all employee training for both new employees and incumbent staff.
- I instructed the Effective Leadership course for all employees newly promoted to a managerial role as noted in the CAPPS System.
- I also created the curriculum for Sexual Assault Information Training and assisted with creating the curriculum for the Appropriate Boundaries training.
- Maintained comprehensive training records for department and hospital-wide events, compiling data into an annual Governing Body report to inform strategic decision-making.
- Provided leadership with weekly updates on BSSH's training compliance percentage to support achievement of 95% compliance goal by month-end.
- I assisted with conducting New Employee Orientation (NEO) courses.
- I was the contract manager for the contract that BSSH has with Howard College for our American Heart Association CPR course.
- I completed all end of year reports for the CTD department (Program Evaluation and Service Description) as per deadlines set forth by the Quality Management department.
- I maintained the departmental budget for travel requests and the replacement of any type of equipment needed, mainly for the CPR and TIPS courses.
- I conducted random formal audits of classes provided by the CTD department to ensure that the high quality of content provided was consistent.
- I acted as the Chairman of the Competency Training and Development Advisory Committee and completed an annual End of Year Report for that.
Education
Master of Science - Leadership
Lubbock Christian University
Lubbock, TX08-2013
Bachelor of Arts - Criminology
The University of Texas of The Permian Basin
Odessa, TX12-2005
Associate of Arts - Business/General Studies
Howard College
Big Spring, TX05-1995
Skills
- Service delivery
- Regulatory compliance
- Performance monitoring
- Quality assurance
- Performance evaluation
- Policy writing
- Strategic planning
- Data analysis
- Resource allocation
- Human resources
- Team collaboration
- Conflict resolution
- Effective communication
- Document management
Affiliations
Volunteer, YMCA Board of Directors (2022-present)
Timeline
Director of Support Services
Big Spring State Hospital
04.2025 - Current
Director of Rights Protection
Big Spring State Hospital
04.2019 - 04.2025
Workforce Services Director
Big Spring State Hospital
09.2017 - 04.2019
Master of Science - Leadership
Lubbock Christian University
Bachelor of Arts - Criminology
The University of Texas of The Permian Basin
Associate of Arts - Business/General Studies
Howard College