Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zena P. Tate

Euclid,OH

Summary

Compassionate Community Coordinator who actively listens and builds trust to help clients resolve personal issues and achieve life goals.

Overview

18
18
years of professional experience

Work History

Health Care Navigator

Frontline Service
Cleveland, OH
10.2020 - Current
  • Managed over 35 clients per day and maintained spreadsheet on vaccinated veterans during pandemic.
  • Maintained confidential health information according to state and federal regulations
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Identified issues, analyzed information and provided solutions to problems

Probate Liaison, AOT/ACT Team

Frontline Service
Cleveland, OH
05.2018 - 09.2020
  • Serves as liaison between hospitals, probate court and Frontline Service to coordinate services for clients. Maintained caseload of over 80 clients.
  • Attended weekly Cuyahoga County Probate Court hearings with clients in order to review client's updates and progress notes.
  • Developed collaborative relationships with court officials, probation staff and treatment professionals.
  • Attends daily meeting with management, physicians, nurses and social workers to brainstorm and discuss strategies for client's services.

Customer Service/Cashier

Target
Cleveland, Ohio and Chicago, Illinois
11.2014 - 05.2018
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Handled daily over 100 customer relations issues in gracious manner and in accordance with company policies.

Home Caregiver

Robert and Vera Penn
Cleveland, Ohio
03.2014 - 05.2016
  • Collaborated with Hospice of Ohio to ensure delivery of efficient, high-quality service.
  • Provided parent with help moving in and out of bed, bath and wheelchair.
  • Maintained records of parent's care, condition, progress, and problems.
  • Monitored vital signs and medication.

Community Coordinator

Fox Valley Christian Action
St. Charles, Illinois
07.2009 - 03.2014
  • Prepared weekly written and oral reports about community service programs.
  • Recruited community volunteers for projects and activities.
  • Developed programs and activities based on analysis of community needs and interests.
  • Served as key liaison between church and community.
  • Experience working in lower socioeconomic communities.

Court Appointed Special Advocate

Cook County Juvenile Justice Center
Chicago, Illinois
02.2009 - 06.2010
  • Maintained regular contact with youth, including home and school visits.
  • Attend court hearings concerning child.
  • Provide written report containing factual information.
  • Advocates report back to court to help judge make an informed decision about child's future.

Family Teacher

Mooseheart Child City And School
Mooseheart, IL
02.2005 - 02.2007
  • Administer day-today operations of large family residence and to foster moral and spiritual development of youth.
  • Helped students prepare for careers by advising on academic and vocational choices.
  • Educated students on principles and methods of cooking different types of dishes.
  • Taught youth social skills, self-help skills and independent living skills.
  • Improved students' understanding of care of babies and young children by teaching childcare classes.

Education

Master of Arts - Psychology

National-Louis University
Chicago, IL

Bachelor of Science - Administrative Management

Chancellor University
Cleveland, Ohio

Skills

  • Excellent team player
  • Superb time management skills
  • Strong networking skills
  • Sensitive to cultural differences
  • Conflict resolution techniques
  • Team leadership skills
  • Persuasive communication style
  • Caring and Empathetic

Timeline

Health Care Navigator

Frontline Service
10.2020 - Current

Probate Liaison, AOT/ACT Team

Frontline Service
05.2018 - 09.2020

Customer Service/Cashier

Target
11.2014 - 05.2018

Home Caregiver

Robert and Vera Penn
03.2014 - 05.2016

Community Coordinator

Fox Valley Christian Action
07.2009 - 03.2014

Court Appointed Special Advocate

Cook County Juvenile Justice Center
02.2009 - 06.2010

Family Teacher

Mooseheart Child City And School
02.2005 - 02.2007

Master of Arts - Psychology

National-Louis University

Bachelor of Science - Administrative Management

Chancellor University

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