Zenda Sastoque
Denver,CO
Summary
Highly motivated, knowledgeable and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Fastidious nature dedicated to optimal patient care and conversational Spanish . Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring 15 years of medical background and team building skills in accelerated driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Denver Health And Hospital Authority
Denver, CO
01.2016 - 02.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Identified test discrepancies.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Participated in Continuous Quality Improvement (CQI) activities.
- Ambulated, turned and positioned patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Verified proper ICD-9 coding on claims.
- Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
- Enforced operational compliance with state and federal laws and JCAHO standards.
Medical Assistant
Swedish Hospital - Englewood Family Physician’s
Englewood , CO
01.2013 - 01.2016
- Excelled in medical field with 15 years including:
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Maintained detailed records of test results by entering data and patient information into computer.
- Obtained all prescribed laboratory testing.
- Assisted physicians in follow-through of care.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Documented all maintenance and repairs in timely fashion.
- Performed clerical duties, such as scheduling, registering patients, word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Medical Assistant
Rocky Mountain Movement Disorders-Dr. Rajeev Kumar
Denver , CO
04.2012 - 01.2013
- Prepared patient charts, pre- admissions and consent forms as necessary.
- Determined prior authorizations for medication and outpatient procedures.
- Monitored and kept patients rooms hygienically friendly
- Assisted M.D and nurse practitioner with patient load and medication such as BOTOX, XEOMIN, etc for patients which decreased wait times and increased patient positive surveys/reports by 20%
- Coordinated luncheons with Pharmaceutical Representatives.
- Submitted electronic/paper claims documentation and system entry.
- Assisted in maintenance of charts and / or electronic medical records (filing, op reports, test results, variety of forms) Verified patients eligibility and claims status with insurance agencies Entered orders into EMR system efficiently and without errors.
- Researched questions and concerns from providers
- Responded to correspondence from insurance compares.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
Medical Assistant
Dr. Binh M. Chung M.D Family Practice
Denver , CO
12.2007 - 04.2012
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Adeptly managed multi-line phone system of over 150 calls day and pleasantly greeted all patients.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Determined prior authorizations for medication and outpatient procedures.
- Coordinated luncheons with Pharmaceutical Representatives.
- Researched questions and concerns from providers and provided detailed responses.
- Performed billing and coding procedures impatient and outpatient services.
- Sanitized, restocked and organized exam rooms and medical equipment
Education
Medical Billing & Coding -
Arapahoe Community College
Littleton, CO04.2020
Medical Assistant - CMA
Pima Medical Institute
Las Vegas, NV12.2010
Skills
- Bilingual - Spanish
- Skilled Direct Patient Care
- Medical terminology expert
- Medical claims submission
- EMR / EHR
- Efficient and reliable team player
- Prioritizing stat orders
- Point of care testing
- Case Management
- Medical office administration
- Infection Control and Aseptic Procedure
- Limited scope knowledge of X-ray procedures
Certification
- First Aid/CPR/ AED Certified
Additional Information
References:
Gaia Damerst : (303) 242-7633
Briana Vargas: (720) 394-6362
Faith Badzinski: (720) 404-9308
Timeline
Medical Assistant
Denver Health And Hospital Authority
01.2016 - 02.2022
Medical Assistant
Swedish Hospital - Englewood Family Physician’s
01.2013 - 01.2016
Medical Assistant
Rocky Mountain Movement Disorders-Dr. Rajeev Kumar
04.2012 - 01.2013
Medical Assistant
Dr. Binh M. Chung M.D Family Practice
12.2007 - 04.2012
Medical Billing & Coding -
Arapahoe Community College
Medical Assistant - CMA
Pima Medical Institute