Zenitra S. Washington
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Securitas Security Services USA
06.2022 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Monitored CCTV cameras and alarm systems for security breaches.
Asset Associate
Amazon
11.2018 - 08.2020
- Made sure all electronic devices are up to date and in working condition
- Serviced and repaired devices that malfunctioned
- Follow up on devices sent out for repairs
- Train new associates how to use devices
- Maintained computer records of all devices
- Worked closely with management on reports, records and documentation of all devices
Asset Protection/ Support Manager
Walmart
05.2017 - 03.2018
- Co-Managed 400 associates
- Trained all new associates on all safety policy and procedures
- Maintained and oversaw the safety of both associates and customers
- Led and participated in investigations involving both associates and customers involving accidents, fraud and theft
- Monitored CCTV systems to prevent, catch and solve theft, fraud and accident incidents
- Interacted with local PD and courts during theft, fraud and accident incidents
- Saved the company over $25,000 completing theft investigations and apprehension
Customer Service Manager
Walmart
07.2014 - 05.2017
- Co-Managed 90 cashiers and 6 customer service associates, maintenance associates, cart associates and greeting associates
- Supervised over money services (money gram, money orders, wire transfers etc.)
- Resolved customer related issues regarding services, associates or goods
- Responsible for opening, closing, auditing and settling out all registers
- Maintained scheduling of associates start, break, lunch and end times
- Responsible for the opening and closing of the store
Education
Juvenile Corrections Law Enforcement -
Passaic County Police Academy
Wayne, NJ03.2006
Business Management -
Henry Snyder H.S.
Jersey City, NJ06.1998
Business Management -
St. Dominic Academy
Jersey City, NJ06.1995
Skills
Security Guard License
General security
Incident Reporting
Report Writing
CCTV Surveillance
Emergency Response
Access Control
Investigative abilities
Threat Management
Surveillance
Superior customer service
Conflict resolution techniques
Awards
Passaic County Police Academy
References
References given upon request.
Timeline
Security Officer
Allied Universal Security Services
01.2023 - Current
Security Officer
Securitas Security Services USA
06.2022 - 01.2023
Asset Associate
Amazon
11.2018 - 08.2020
Asset Protection/ Support Manager
Walmart
05.2017 - 03.2018
Customer Service Manager
Walmart
07.2014 - 05.2017
Juvenile Corrections Law Enforcement -
Passaic County Police Academy
Business Management -
Henry Snyder H.S.
Business Management -
St. Dominic Academy
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