Zenna G Weis
Capitola,CA
Summary
Dental office manager with a strong background in operations and patient care. Increased monthly production from $60,000 to $230,000 through effective scheduling systems, resulting in improved patient satisfaction and retention. Demonstrated leadership in managing diverse teams and optimizing workflow efficiency.
Overview
29
29
years of professional experience
Work History
Office Manager
Redwood Dental
Boulder Creek, CA
09.2021 - Current
- Oversee daily operations of a thriving dental practice, managing a team of 2 doctors, 3 dental assistants, 3 hygienists, and a scheduling coordinator.
- Successfully increased monthly production from $60,000 at startup to $230,000 within 3.5 years.
- Implemented effective scheduling and patient management systems to improve appointment flow and reduce wait times.
- Nurtured a welcoming and positive environment, enhancing patient satisfaction and retention rates.
Treatment Coordinator
Dr. John Baron's Office
Santa Cruz, CA
01.2009 - 09.2021
- Facilitated patient treatment plans, providing cost estimates and financial options to enhance patient understanding and agreement.
- Collaborated closely with dental providers to ensure treatment was delivered efficiently and effectively.
- Trained and mentored junior staff, ensuring a high standard of patient care and operational excellence.
Dental Assistant
Various Dental Offices
Santa Cruz, CA
01.1997 - 01.2009
- Provided exceptional support to dentists during various procedures, ensuring a smooth workflow and patient comfort.
- Assisted in patient education, promoting oral health and preventative care.
- Managed sterilization processes and maintained inventory of dental supplies.
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms by sterilizing instruments and setting up equipment.
- Monitored inventory levels of dental supplies and placed orders as needed.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Education
Dental Radiographic Certificate -
Santa Cruz ROP
01-1997
High School -
Soquel High School
Soquel, CA06-1994
Skills
- Office Management
- Team Leadership
- Patient Relations
- Treatment Coordination
- Dental Software Proficiency (eg Open Dental, Dentrix, Eaglesoft)
- Scheduling and Workflow Optimization
- Financial Management and Insurance Processing
- Regulatory Compliance and Best Practices
- Scheduling optimization
- Financial coordination
- Customer relationship management
- Team leadership
- Documentation and control
- Scheduling
- Billing
- Credit and collections
- Workflow optimization
- Administrative support
References
- Amy Russo, (831) 840-9225, Office Manager Dr John Baron
- Jennille Graham, (909) 702-3553, RDA
Timeline
Office Manager
Redwood Dental
09.2021 - Current
Treatment Coordinator
Dr. John Baron's Office
01.2009 - 09.2021
Dental Assistant
Various Dental Offices
01.1997 - 01.2009
Dental Radiographic Certificate -
Santa Cruz ROP
High School -
Soquel High School