ZENOBIA HUNTER
Belcamp,MD
Summary
Dedicated, hardworking restaurant professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Professional Server & Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing a positive service experience. Hardworking restaurant professional with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Liberatore's Ristorante
12.2024 - Current
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconcile cash and credit card transactions to maintain accurate records.
- Track daily sales transactions and invoices for accurate and updated financial reporting.
- Enhance guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversee food preparation and monitored safety protocols
- Verify prepared food meet standards for quality and quantity before serving to customers
- Meet with clients to outline desired goals and prepared quotes for overall catering costs.
- Promote catering packages with most profitable outcomes without sacrificing client desires.
- Collaborate with clients to create customized menus tailored to their specific preferences and needs.
Restaurant Manager
The Bowman Restaurant
05.2021 - 07.2024
- Effectively managed timekeeping and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created and promoted various food and bar specials weekly.
- Checked in deliveries to ensure accuracy, paid purveyors accordingly.
- Promoted positive atmosphere as well as ensured each guest received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Booked private events ranging from 20 to 175 guests in our private dining rooms. Assisted guests on food & beverages to fit their specific needs and wishes for a successful event.
- Developed lasting relationships with guests
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Bartender/Server
Bowman Restaurant
11.2016 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting after each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Account Billing Specialist
Point 2 Point Global Security Inc.
06.2018 - 07.2019
- Managed top account that was previously divided by 3 colleagues
- Responsible for producing 80-100 invoices for clients weekly
- Reviewed and approved subcontractor invoices associated with assigned client accounts and submitted to Accounts Payable
- Followed up with subcontractors to obtain missing invoices
- Worked with Operations to validate subcontractor invoices and timekeeping variances
- Reconciled billing hours that were pre-billed and against hours worked
- Set up jobs and billing rates in Winteam
- Verified information against client service requests and client contract information
- Worked with clients to investigate and resolve customer billing and payment inquiries
- Assisted A/R Manager in resolving account issues including cash application, invoicing discrepancies, reconciliations and month closing activities
Accounts Receivable Specialist
Hirsch Electric LLC
12.2016 - 01.2018
- Worked closely with Project Managers and prepared 25-40 AIA billings monthly
- Reconciled petty cash and employee loan accounts
- Generated weekly aging analysis
- Monitored customer account details for delinquent payments and handled collections of Contracts and Utility departments
- Identified, researched and resolved billing variances to maintain system accuracy
Accountant
Mountain Branch Grille & Pub
09.2013 - 09.2016
- Adapted QuickBooks accounting software to reflect accurate financial records
- Maintained all accounting operations including Cash Management, Accounts Receivable , Accounts Payable, General Ledger and Chart of Accounts
- Entered financial data in QuickBooks to be verified and reconciled
- Clarified daily reporting information for efficient record keeping purposes
- Generated financial information and payments to guarantee vendors were paid accurately and on time Reconciled operating, business loan, and payroll accounts
- Collected and reviewed time sheets for payroll processing for more than 100 employees and processed payroll bi weekly using ADP
- Filed Sales and Use and Admissions & Amusement tax returns monthly and processed 1099s
- Responsible for providing paperwork for new hires, verifying and entering their information into Restaurant Micros System as well as ADP
- Retained any incident reports and filed any Worker's Comp claims as needed
- Frequently covered shifts for Restaurant Managers which included opening and closing of the Grille & Pub, managing 20-30 employees, upholding food quality and maintaining good rapport with patrons
Lead Server Trainer
Mountain Branch Grille & Pub
04.2009 - 08.2016
- Routinely supported other areas of Grille & Pub as requested, including taking reservations and completing financial transactions for other staff members
- Addressed diner complaints with kitchen staff and served replacement menu items promptly if required
- Effectively listened to, understood, and clarified guest concerns and issues
- Demonstrated strong knowledge and enthusiasm of Grille & Pub's menu, products, and food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing quality customer service.
Education
Master of Science - Accounting
Strayer University
White Marsh 11.2012
Bachelor of Science - Accounting
Strayer University
White Marsh 06.2009
Skills
- Proven Leadership Abilities
- Effective Conflict Management
- Staff Coordination
- Front of House Management
- Managing Reservations and Large Parties
- Efficient Time Management Under Pressure
- Consistently Adaptable
- Customer Engagement
- Full service restaurant background
- Excellent customer service, computer, verbal and written communication skills
- TOAST and MICROS POS system proficient
Timeline
Restaurant Manager
Liberatore's Ristorante
12.2024 - Current
Restaurant Manager
The Bowman Restaurant
05.2021 - 07.2024
Account Billing Specialist
Point 2 Point Global Security Inc.
06.2018 - 07.2019
Accounts Receivable Specialist
Hirsch Electric LLC
12.2016 - 01.2018
Bartender/Server
Bowman Restaurant
11.2016 - 07.2024
Accountant
Mountain Branch Grille & Pub
09.2013 - 09.2016
Lead Server Trainer
Mountain Branch Grille & Pub
04.2009 - 08.2016
Master of Science - Accounting
Strayer University
Bachelor of Science - Accounting
Strayer University
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