Zeny Dobariya
Cleveland,OH
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Barista
aramark, cuyahoga community college
Cleveland, OH
09.2024 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Checked brewing equipment for proper functionality.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created signs and displays to advertise store products or events.
- Memorized official and off-menu coffee and tea preparations.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected payments and provided accurate change.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Received and accurately processed customer payments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
English Tutor
enjoy spoken english
Surat, Gujarat
11.2022 - 04.2023
- Adapted teaching methods and materials to cater to individual learning styles.
- Administered and graded practice exams to monitor progress and identify areas for improvement.
- Recommended appropriate resources such as books or websites for further study outside of class time.
- Attended training sessions, enhancing tutoring practices and techniques.
- Assisted students in preparing for standardized tests such as TOEFL and IELTS.
- Taught students how to study, take notes, and complete test questions.
- Incorporated technology into my lessons whenever possible.
- Introduced vocabulary expansion exercises to broaden students' language proficiency.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Motivated students using feedback and encouragement.
- Educated students in use of various study techniques.
- Instructed small groups of students in English language fundamentals.
- Provided feedback on written assignments to improve grammar, structure, and content.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Applied Business - IT Business Solutions
Cuyahoga Community College
Cleveland, OHSkills
- Decision-making
- Problem-solving
- Active listening
- Excellent communication
- Microsoft powerapps
- Project management
- Microsoft Visio
- Basic math
- Supervision and leadership
- Organization and time management
- Research
- Project planning
- Time management
- Organizational skills
- FLUENT IN English, Gujarati , Hindi
- Customer relations
Languages
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
English
Full Professional
Accomplishments
- in high school i got award for best student
- while at work i also get award for getting more student and using best teaching methods
Timeline
Barista
aramark, cuyahoga community college
09.2024 - Current
English Tutor
enjoy spoken english
11.2022 - 04.2023
Associate of Applied Business - IT Business Solutions
Cuyahoga Community College
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