Zephlin Luna

• Utilized Solution Focused Therapy to assist in the adoption of coping skills and adherence to treatment plan.
• Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
• Assessed and treated patients through Opiate addictions..
• Developed patient care plans and documented progress toward goals.
• Facilitated group and individual therapy to promote awareness and harm reduction

• Automated office operations, managed client correspondence and tracked records.
• Administered payroll and maintained proper documentation of employee personnel.

• Fiscal management
• Built strong, professional relationships through identification of customer needs, which increased overall sales and opportunities.

• Developed, implemented and monitored resident care, performance improvement programs
• Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
• State licensing compliance.

Initially hired for: Mental Health Service Worker

Hands on assistance to individuals with psychiatric needs which included medication administration, data collection and crisis intervention and reporting.

• Promoted after three years to Program Manager
• Report and document with agency nurse regarding anything related to medication, injuries and hospitalizations
• Adhere to HIPAA confidentiality requirements by safeguarding files.
• Advised staff through state licensing audits and remedy compliance issues.
• Daily documentation review including (MAR)

• Supported children that were victims of abuse and neglect, placed by Dept of Children and Families
• Medication administration and documentation
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Crisis intervention and physical management techniques