Zerena Garcia
Modesto,CA
Summary
With experience in management and an extensive background in customer service, I possess strong leadership skills and am extremely adaptable. Skilled in team building and effective communication, consistently enhancing service delivery and maintaining high customer satisfaction levels is always a priority.
Overview
6
6
years of professional experience
Work History
Keyholder Manager/Bartender
The Brass Tap
Modesto, CA
10.2021 - Current
- Managed daily operations, enhancing service flow and increasing customer satisfaction.
- Trained staff on best practices and operational procedures, promoting consistency and efficiency.
- Cultivated strong relationships with colleagues through effective communication, fostering a collaborative work environment.
- Resolved customer inquiries and complaints promptly to maintain a positive atmosphere.
- Engaged with customers to provide exceptional service and build rapport.
Barista Trainer
Starbucks
Riverbank, California
08.2020 - Current
- Trained new baristas on beverage preparation techniques, ensuring consistent quality and efficiency.
- Delivered exceptional customer service, contributing to positive guest experiences.
- Maintained calm demeanor during high-volume periods and special events, facilitating smooth operations.
Education
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
Tempe, AZ12-2025
Skills
- Exceptional customer service
- Service oriented
- Team management
- Strong leadership
- Training and mentoring
- Team building
- Effective communication
- Task prioritization
- Adaptable to changing demands
- Superior work ethic
Timeline
Keyholder Manager/Bartender
The Brass Tap
10.2021 - Current
Barista Trainer
Starbucks
08.2020 - Current
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University