Zereyna Love
San Lorenzo,CA
Summary
Proven track record in delivering superior customer service and hospitality demonstrated during tenure in the transportation industry. Skilled in adaptability and effective problem-solving, ensuring customer satisfaction and safety compliance. Excelled in multitasking and reliability, achieving positive outcomes in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
09.2018 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Train new staff on operating procedures, company services, importance of safety and the Southwest way.
- Respond proactively and positively to rapid change.
- Exhibit high energy and professionalism when dealing with customers and cohearts.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Professional School Bus Driver
Hayward Unified School District
11.2015 - 03.2018
- Transported up to 80 school children safely along prescribed routes according to tight schedules.
- Obeyed federal, California, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Enforced student behavior policies and responded to student emergencies.
- Communicated information to parents to promote good communication and transparency.
Education
Associate of Arts - Liberal Arts And General Studies
Chabot College
Hayward, CA06.2021
High School Diploma -
Arroyo High School
San Lorenzo, CA06.1993
Skills
- Superior hospitality
- Exceptional communication
- Fostered safety awareness
- Effective problem solving
- Excellent interpersonal skills
- Problem-Solving
- Adaptability
- Multitasking
- Reliability
Timeline
Customer Service Agent
Southwest Airlines
09.2018 - Current
Professional School Bus Driver
Hayward Unified School District
11.2015 - 03.2018
Associate of Arts - Liberal Arts And General Studies
Chabot College
High School Diploma -
Arroyo High School
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