Zeru Burch-Estes
Las Vegas,NV
Summary
Dynamic professional with extensive experience in customer service and office support, notably at Speedee Mart. Proven skills in cash handling and problem-solving, consistently achieving high customer satisfaction. Adept at managing inventory and fostering positive relationships, ensuring efficient operations and a welcoming environment for all patrons.
Overview
3
3
years of professional experience
Work History
Cashier
Speedee Mart
11.2024 - 02.2025
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift made sure tills were correct etc.
- Helped customers complete purchases, locate items when ever needed.
- Restocked and organized merchandise in all store isles.
Office Clerk
Massive Liberation's
10.2021 - 12.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Telephone Research Interviewer
Precision Opinion
05.2022 - 08.2024
- Made sure campaigns were represented with high regard and also made sure the customer well comprehended why I was calling on behalf of the company.
- Navigated multiple computer systems simultaneously to efficiently process customer requests.
- Improved customer satisfaction by providing timely and efficient assistance to callers.
- Managed high call volumes while maintaining exceptional service standards for each interaction.
- Retained customers through empathetic listening and understanding of their concerns, offering appropriate resolutions.
Seafood Clerk
WinCo Foods
01.2024 - 07.2024
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
Cashier
Sonics Drive In
04.2022 - 12.2023
- Worked as a server as well taking and making orders for customers as well as maintaining a clean and save work space.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Green Valley High School
Henderson, NV06.2020
Skills
- Office & Administrative Support
- Data Entry
- Outreach Events Coordination
- Communication
- Problem Solving
- Customer Service/Sales
- Inventory
Documenting and Reporting
- Skilled labor
- Money handling
- Cash register operation
- Product restocking
- Issue resolution
- Cash drawer balancing
- ID verification
Timeline
Cashier
Speedee Mart
11.2024 - 02.2025
Seafood Clerk
WinCo Foods
01.2024 - 07.2024
Telephone Research Interviewer
Precision Opinion
05.2022 - 08.2024
Cashier
Sonics Drive In
04.2022 - 12.2023
Office Clerk
Massive Liberation's
10.2021 - 12.2022
High School Diploma -
Green Valley High School
Similar Profiles
Al-Jameen VogelsangAl-Jameen Vogelsang
Sales Associate at Speedee MartSales Associate at Speedee Mart
Emma McMurtreyEmma McMurtrey
Backroom Stocker at Speedee MartBackroom Stocker at Speedee Mart
Dania PursleyDania Pursley
Customer Service Cashier at Speedee MartCustomer Service Cashier at Speedee Mart