Zeshan Khetani
Cambridge
Summary
Sustainment engineering manager with a variety of past experiences including everything from providing on-site support in the field to setting a strategy for my team with data, business needs, and the customer always being first.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Manager, Product Sustainment Engineering
Walmart Advanced Systems and Robotics
12.2024 - Current
- Responsible for managing the lifecycle of all the systemic hardware issues including discovery, containment, root cause analysis, permanent corrective action, monitoring, and resolution along with setting priority of work for the engineering teams.
- Identified gaps in the current process of resolving issues at production sites affecting stability and performance where the average time to resolution is 8-10 months.
- Released a new cross-functional process to potentially reduce the resolution time by ~50-60% including getting buy-in from support, engineering, product management, and the implementation teams.
- Coached 8 engineers on my team to adapt to the new process, start tracking metrics, and hold all the responsible teams accountable to the established SLAs.
Senior Manager, Operations Engineering
Walmart Advanced Systems and Robotics
02.2023 - 11.2024
- Led a mission critical project for the organization to build a robot repair and diagnostics facility from concept to first robot shipped within 3 months including hiring, onboarding, and training 3 technicians.
- Ensured a smooth handoff to the maintenance team with a comprehensive operations playbook after full ramp-up with 5 trained technicians and 12-15 robots/week.
- Developed methodologies to quantify the impact of systemic problems to prioritize work for the sustaining group using data.
- Worked cross-functionally to establish operational metrics that measured performance and stability for our first customer site. Built a prototype Power BI dashboard to track and measure the metrics including writing backend queries.
- Provided the service team with an asset health dashboard to ensure proactive support to low performing customer sites drastically reducing asset downtime.
Commissioning Lead
Walmart Advanced Systems and Robotics
02.2021 - 01.2023
- Led the development of a commissioning playbook with cross-functional stakeholders to commission the new production sites. This playbook included the types of test, the acceptance criteria for each test, and the data collection and review process.
- Managed a team to commission the largest and first of its kind customer site overcoming several product hardware and software challenges. Including managing timelines, cost, quality along with being the technical lead.
- Managed relationships with stakeholders and the customer to ensure smooth and efficient handoff between teams.
Service and Support Engineer
Walmart Advanced Systems and Robotics
08.2019 - 01.2021
- Developed a maintenance and spare parts plan including preventive and repair procedures for the service technicians.
- Provided on-site support and remote on-call support to ensure all customer issues were resolved on time. Trained and onboarded several new team members on this.
- Played a key role in meeting the performance and stability acceptance criteria by providing vital information to the development teams from the field.
Deployment Engineer
Amazon Robotics
04.2018 - 07.2019
- Managed robotics installation projects that involved maintaining third party contractor relationships while troubleshooting and solving problems that arise during the project to ensure a timely delivery.
Education
Master of Science - Project Management
Harrisburg University of Science And Technology
Harrisburg, PA06-2022
Bachelor of Science - Mechanical Engineering
SUNY At Buffalo
Buffalo, NY12-2017
Skills
- Data-driven decision making
- Power BI
- Kusto query language (KQL)
- Business analytics and reporting
- Process improvement
- Structured problem-solving
- Project management
- Strategic planning
Certification
- Six Sigma Green Belt
- OSHA 10-Hour Construction
Timeline
Senior Manager, Product Sustainment Engineering
Walmart Advanced Systems and Robotics
12.2024 - Current
Senior Manager, Operations Engineering
Walmart Advanced Systems and Robotics
02.2023 - 11.2024
Commissioning Lead
Walmart Advanced Systems and Robotics
02.2021 - 01.2023
Service and Support Engineer
Walmart Advanced Systems and Robotics
08.2019 - 01.2021
Deployment Engineer
Amazon Robotics
04.2018 - 07.2019
- Six Sigma Green Belt
- OSHA 10-Hour Construction
Master of Science - Project Management
Harrisburg University of Science And Technology
Bachelor of Science - Mechanical Engineering
SUNY At Buffalo
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