Zesilia Hernandez
DeLand,FL
Summary
Energetic retail professional with a proven track record at Michael Kors, excelling in team leadership and customer service. Recognized for boosting sales through creative merchandising and effective team communication. Bilingual, with a sharp attention to detail, and enhance visual presentation to drive brand success.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Michael Kors
04.2023 - Current
- Increased sales through effective merchandising strategies and targeted promotions.
- Elevated team spirit by acknowledging exceptional work.
- Opened and closed location.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Directed window displays and created in-store promotional materials, fostering strong brand presence.
- Planned and executed floorset changes according to company standards.
- Conducted regular store walkthroughs with District manager to assess areas for improvement in floorset standards.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Temporary Sales Supervisor
Michael Kors
08.2022 - 01.2023
- Managed staff performance, addressing issues to enhance efficiency.
- Consistently met sales objectives by tracking team performance.
- Resolved escalated client concerns efficiently, maintaining customer satisfaction.
- Oversaw the organization and restocking of products to keep displays appealing.
- Partnered with staff to support closing sales efforts and maximize product and service offerings through cross-selling.
- Guided team members to achieve weekly and monthly sales targets.
- Coordinated effective planning and implementation of promotional events to capitalize on peak period opportunities.
- Boosted visual appeal to drive sales growth through optimized layout of walls and tables.
Sales Associate
Michael Kors
08.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases
- Organized shelves to maintain store visual appeal, engage customers, and promote specific promotions.
- Processed cash transactions with high efficiency and compliance.
- Developed trust with clients, leading to increased repeat sales.
- Handled returns, exchanges and refunds per store guidelines.
Team Associate
Big Lots
05.2019 - 04.2020
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Helped with new store setup and launch.
- Traveled to multiple stores to help in remodeling.
Customer Service Representative
TTEC
02.2019 - 04.2019
- Responded to customer requests for products, services, and company information.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Escalated complicated customer account issues to supervisors and help desk workers.
Cashier
McDonald's
11.2007 - 11.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Education
Associates - Graphic Design
International Academy of Design And Technology
Orlando, FLSkills
- Customer service
- Bilingual
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Task delegation
- Employee scheduling
- Attention to Detail
- Visual presentation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Michael Kors
04.2023 - Current
Temporary Sales Supervisor
Michael Kors
08.2022 - 01.2023
Sales Associate
Michael Kors
08.2021 - 08.2022
Team Associate
Big Lots
05.2019 - 04.2020
Customer Service Representative
TTEC
02.2019 - 04.2019
Cashier
McDonald's
11.2007 - 11.2008
Associates - Graphic Design
International Academy of Design And Technology
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