Zeta Galbreath
Duluth,GA
Summary
Dynamic service professional with a strong background in hospitality and guest relations, known for delivering exceptional customer experiences in high-end environments. Adept at building rapport with diverse clientele and providing personalized service that exceeds expectations. Proficient in multitasking, problem-solving, and maintaining composure in fast-paced settings. Leveraging expertise in relationship-building, I am committed to upholding the highest standards of service and teamwork, ensuring seamless and positive interactions. Growing fluency in Brazilian Portuguese, with a dedication to creating welcoming and inclusive environments for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/bartender
Country Club of Roswell
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server/Guest Entertainer
Altobelis Restaraunt and Piano Bar
01.2024 - 05.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
Service Captain
TPC Sugarloaf
05.2023 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Contributed to the development of promotional events and marketing strategies to attract new customers and retain existing clientele.
- Conducted routine inspections of all service stations, ensuring adherence to safety regulations and hygiene standards.
- Streamlined service operations for increased efficiency through effective team management and communication.
- Developed strong rapport with regular customers, anticipating their needs for an enhanced dining experience.
- Collaborated with other departments within the establishment to uphold consistent brand standards across all areas of guest interaction.
- Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
- Evaluated server performance regularly, identifying areas for growth and implementing targeted training initiatives accordingly.
- Delegated tasks efficiently among servers during busy shifts, optimizing productivity while maintaining high-quality service standards.
Restauraunt Server
TPC Sugarloaf
02.2023 - 05.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Banquet Server
TPC Sugarloaf
09.2022 - 02.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Restaurant Hostess
Atlanta Athletic Club
08.2021 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Associate of Science - Hospitality
Gwinnett Technical College
Lawrenceville, GA05.2025
High School Diploma -
Duluth High School
Duluth, GA05.2022
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Professional Appearance
Memory retention
Safe Food Handling
Menu Memorization
Food Running
Sales expertise
Service prioritization
Certification
TAP exam certification
Tour and Cruise management certification
teaching myself portuguese
I have been self-teaching Brazilian Portuguese through exposure and independent study, focusing on developing skills in speaking, reading, writing, and comprehension.
Languages
English
Native or Bilingual
Portuguese
Elementary
Timeline
Server/bartender
Country Club of Roswell
05.2024 - Current
Server/Guest Entertainer
Altobelis Restaraunt and Piano Bar
01.2024 - 05.2024
Service Captain
TPC Sugarloaf
05.2023 - 10.2023
Restauraunt Server
TPC Sugarloaf
02.2023 - 05.2023
Banquet Server
TPC Sugarloaf
09.2022 - 02.2023
Restaurant Hostess
Atlanta Athletic Club
08.2021 - 09.2022
Associate of Science - Hospitality
Gwinnett Technical College
High School Diploma -
Duluth High School
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