Zeth Michael Vilardo
Customer relations developer and influencer
Celebration,FL
Summary
Customer relations developer and influencer Recent college graduate and leader with a focus on developing customer relationship and influencing business development and organizational growth. Experience gained through an Bachelor's degree program and employment positions enabling building of verbal rapport and trust with first level customers and produce written products to influence corporate business development. Skilled in research, communication, and critical thinking. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Team Member
Paw Academy
Celebration, FL
05.2024 - Current
- Care for customer's most faithful companions(Dogs, Cats, various Reptiles and Rodents)
- Adhering to daily schedules and fulfilling time sensitive tasks as it pertains to each individual customer
- Providing customers peace of mind through photography of their lovely animals while away from home
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Crew Member
AMC Theatres Disney Springs 24
02.2024 - 06.2024
- Assist customer in purchasing tickets, finding their theatres, concession requests, cooking theatre concessions and maintaining the cleanliness of the theatres entirety
- Work as a team to maintain a steady flow throughout the course of the work day attend team meetings to address ways in which to better handle stressful situations, and help ease stressful times during new showing opening nights
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Student Finance Counselor
Southern New Hampshire University
02.2023 - 12.2023
- Company Overview: (remote)
- Field student calls reviewing status of account and addressing concerns while reviewing account
- Help student with understanding of the Financial Aid process, how loans are processed as well as the type and time frame of subsidized and unsubsidized loans
- De-escalate escalated students and calmly help resolve their issue through various tactics designed to help the student better understand their issue or address the confusion
- (remote)
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Guided clients in developing skills and strategies for dealing with problems.
Customer Experience and Support
Lowes home improvement
04.2022 - 01.2023
- Developed and actualized customer service initiatives to decrease wait times by 33%
- Offered customer support with precise measure lumber cuts, recommendations in the areas of roofing, cement and masonry products, paint/stain matching, and gardening product advice, and helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Assisted in preparing shipments by staging, counting, and documenting materials and supported refurbishment teams with load-outs and equipment staging
- Restocked lumber and building materials to maintain an adequate supply for customers
- Operated forklift, payloader, and railcar mover with a focus on precision and safety
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Customer Experience and Support
Papa Johns
05.2019 - 11.2020
- Responsible for identifying and resolving customer complaints, requests, and feedback to the company management team
- Relied on to deliver products to customers on time and to standard to satisfy customers
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Seasonal Assistant Site Operations Manager
Celebration Events
11.2010 - 05.2013
- Trusted to manage safety standards and operating practices for 8-10 tourist-based events in Celebration, FL serving up to 150,000 tourists per season
- Kept sites compliant with OSHA, federal, state, and local regulations to prevent unnecessary delays
- Complied with safe operating practices and assessed operational procedures against best practices
- Attended weekly meetings to discuss safety procedures, compliance issues, and facility maintenance
- Drove excellence in customer service through effective communication channels between internal teams as well as external clients.
Education
Bachelor of Arts - English and Creative Writing
THE UNIVERSITY OF ALABAMA
TUSCALOOSA, AL 08.2017 - 12.2021
Associate of Science - Leadership
MARION MILITARY INSTITUTE
MARION, AL 12.2016 - 05.2018
Skills
Customer service
Goal setting and achievement
Flexible schedule
Problem-solving
Clear communication
Computer skills
Collaboration and teamwork
Positive attitude
Cash handling
Complaint resolution
Teamwork and collaboration
Customer service
Timeline
Team Member
Paw Academy
05.2024 - Current
Crew Member
AMC Theatres Disney Springs 24
02.2024 - 06.2024
Student Finance Counselor
Southern New Hampshire University
02.2023 - 12.2023
Customer Experience and Support
Lowes home improvement
04.2022 - 01.2023
Customer Experience and Support
Papa Johns
05.2019 - 11.2020
Bachelor of Arts - English and Creative Writing
THE UNIVERSITY OF ALABAMA
08.2017 - 12.2021
Associate of Science - Leadership
MARION MILITARY INSTITUTE
12.2016 - 05.2018
Seasonal Assistant Site Operations Manager
Celebration Events
11.2010 - 05.2013
Similar Profiles
Melissa MartinMelissa Martin
Owner at Paw Paw Pet Care LLCOwner at Paw Paw Pet Care LLC
Korrie PerkinsKorrie Perkins
Food Service Director at Paw Paw Public SchoolsFood Service Director at Paw Paw Public Schools
Neli NikouNeli Nikou
Kennel Assistant at paw sweet pawKennel Assistant at paw sweet paw
Gleicy Caroline de SouzaGleicy Caroline de Souza
Medical ICU Registered Nurse at AdventHealthMedical ICU Registered Nurse at AdventHealth
Belizaire FabreBelizaire Fabre
Loader Operator at JMHCLoader Operator at JMHC