Zetyia Coston
Virginia Beach,VA
Summary
Dedicated, compassionate, and service-oriented professional with extensive experience in Customer Service, Human Services, and Administrative Support. Seeking a Flight Attendant position at Delta Airlines to leverage strong interpersonal skills, safety compliance awareness, and a passion for providing exceptional customer experiences. Committed to ensuring passenger comfort, safety, and satisfaction while contributing to the Delta team.
Overview
6
6
years of professional experience
Work History
SMG Central Scheduler
Sentara SMG Central Scheduling - Consolidated Hospital Support
01.2024 - Current
- Provided administrative support, accurately recorded patient information, and scheduled appointments, ensuring lofty standards of quality and customer satisfaction.
- Demonstrated professional work etiquette and impeccable phone etiquette, effectively routing patient calls to the appropriate departments.
- Trained in medical terminology and office procedures to enhance the quality of administrative support.
- Leveraged strong computer literacy and knowledge of medical terminology to support team objectives.
Administrative Assistant
Sentara Therapy Center - Healthy Way
04.2023 - 01.2024
- Delivered outstanding customer service, while providing clerical and administrative support to the outpatient therapy unit, serving as the first point of contact for patients, families, and visitors.
- Coordinated patient appointments and ensured all necessary paperwork was completed accurately.
- Maintained elevated levels of professionalism and customer service, contributing to efficient office operations and patient satisfaction.
- Handled multiple tasks simultaneously, including managing patient appointments, phone calls, and assisting visitors.
Property Manager/Admin Lead
Konnex Rentals
06.2018 - 01.2023
- Managed daily operations of an apartment complex, providing comprehensive administrative support and ensuring a professional company image.
- Led a team to deliver excellent customer service and ensure property standards and tenant satisfaction, demonstrating strong leadership and organizational skills.
- Developed and implemented policies and procedures to ensure compliance with regulatory standards.
- Assisted tenants with their social and emotional needs, providing resources and support as necessary.
- Resolved tenant issues and provided support demonstrating strong conflict resolution and problem solving abilities.
Direct Support Professional (Intern)
Virginia Beach Dept. of Human Services
08.2022 - 12.2022
- Assisted in providing high-level services to Virginia Beach citizens, promoting self-sufficiency and quality of life through coordinated services.
- Assisted in developing care plans for at-risk patients, ensuring their emotional and social needs were met.
- Developed and maintained a climate of dignity, respect, and accountability.
- Assisted in planning and implementing programs to meet the social and emotional needs of clients.
- Worked collaboratively with the team to ensure compliance with health, sanitary, and infection control policies.
Education
BS in Human Services -
Old Dominion University
Norfolk, VASkills
- Administrative Support
- Customer Service Excellence
- Team Leadership
- Communication
- Interpersonal
- Adaptive
- Innovative
- Enthusiastic
- Safety Procedures and Compliance
- Computer Literacy
- Data Entry
- Critical Thinking
- Conflict Resolution
- Time-Management
- Multitasking
- Cultural Sensitivity and Awareness
- Windows
- Cerner
- Epic
- Mac
- Microsoft
- MS Word
- Excel
- Outlook
- QuickBooks
- Google Drive
- Social Media
Mentorship
- QIY (Queen In You), Led and organized 25+ educational events and activities per semester on topics empowering young women through cotillion, mentorship, and scholarship, while demonstrating leadership and a commitment to community service. Managed event logistics and budgets, showcasing strong organizational and multitasking skills; Managed a $500 event budget (2019-21).
- Private Tutor, Provided extra assistance, guidance, and counseling to students. Created effective lesson plans based on student needs and preferences, improving overall academic performance (2019-21).
Awards
- Dean's List Award: Old Dominion University (2018-22).
- Alumni Service Award: Recognized by Old Dominion University for exemplary leadership and compassionate service to the community (2022).
References
Available upon request.
Timeline
SMG Central Scheduler
Sentara SMG Central Scheduling - Consolidated Hospital Support
01.2024 - Current
Administrative Assistant
Sentara Therapy Center - Healthy Way
04.2023 - 01.2024
Direct Support Professional (Intern)
Virginia Beach Dept. of Human Services
08.2022 - 12.2022
Property Manager/Admin Lead
Konnex Rentals
06.2018 - 01.2023
BS in Human Services -
Old Dominion University
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