Zeus Curiel

Work History

Louis Vuitton - LVMH

05.2023 - Current

Led a team of inventory specialists, providing guidance, support, and performance management to drive success.
Drove continuous improvement initiatives through ongoing analysis of operational processes leading to significant reduction in lead times.
Established clear KPIs for team members to measure performance in line with business objectives.
Developed and implemented policies and procedures for inventory management.

Louis Vuitton Neiman Marcus Fashion Island

08.2017 - Current

Store Operations Management of a $15,000,000 business, consisting of accounting audits, shipping and receiving, supply management, stock organization and store setup.
Managing inventory by setting up, executing, and investigating monthly inventory counts with recoveries of up to $50,000. Daily stock reception, discrepancy investigation and correction for stock integrity.
Overseeing store logistics by processing company rebalance pullbacks, processing partner store orders, and client phone and online orders.
Training and coaching the team on company policies and procedures, client management, and transaction efficiency.
Overseeing third party vendors such as security officers, lighting technicians, and miscellaneous service contractors.
Customer service, repair and after-sale service, quality manager, and de-escalation supervisor.

Louis Vuitton Beverly Center

08.2015 - 08.2017

Teaching and upholding all LVA policies and procedures for consistency, audit readiness, and compliance.
Maintaining and managing operations of the store, and inventory control.
Educator and trainer for team on loss prevention and partnering with asset protection management to minimize losses while offering exceptional customer service.
Working with Sales team to uphold the client experience no matter what the situation may be, such as first time shoppers, VIC appointments, complex exceptional sales, after sale service request, and product quality assessments.
Repair management, artisan, and trainer.

Louis Vuitton South Coast Plaza

04.2011 - 08.2015

Directly train and assist the sales team in all of the aftersales facets.
Managing and resolving all client aftersales inquiries, via phone, email, and in store visits.
Maintaining and updating all administrative systems, both electronic and physical.
Taking the lead in all quality assessments, and inquiries.
Facilitating all repairs and personalization request.
Planning, and executing inventory for all departments.
Other responsibilities are cashiering, reporting, customer service/sales, stock management, stock organization, shipping and receiving.

Louis Vuitton Palm Desert

03.2010 - 04.2011

Provide exceptional customer service to ensure client retention, as well as building and maintaining a great rapport with local clients.
Performing and supervising all stock cycle counts and full inventory.
Oversee and upkeep all visual merchandising.
Train and assist all staff with store operations.