Zeus Melendez
Orlando,FL
Summary
Dedicated and bilingual individual with a strong background in customer service and diverse work experience. Seeking to leverage skills in communication, language proficiency, and teamwork to contribute to a dynamic team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Grocery Associate
Bravo Supermarkets
01.2022 - Current
- Assist in day-to-day operations of grocery department, maintaining a clean and organized store
- Deliver friendly and efficient customer service, addressing inquiries and assisting with product selection
- Contribute to inventory management and restocking to ensure product availability and freshness
- Utilize bilingual skills to enhance customer interactions and foster positive shopping experiences.
- Manage over 30 customers calls per day
Room Service Operator
Blue Bay Grand Esmeralda, Playa del Carmen
06.2021 - 09.2021
- Collaborated with teammates to ensure prompt and accurate delivery of room service orders.
- Provided exceptional service to guests, addressing inquiries and resolving issues effectively.
- Demonstrated strong multitasking abilities in fast-paced hospitality environment.
- Communicated effectively with Room Service Manager and colleagues to optimize guest experiences.
- Managed over 10 customer calls per hour.
- Educated customers about billing, payment processing and support policies and procedures
- Trained new personnel regarding company operations, policies and services
Education
High School Diploma -
Central Christian Academy
Pine Hills, Hiawassee, Orlando, FL05.2023
Skills
- Great work in delivering exceptional customer service
- Facilitating effective communication
- Strong typing and translation abilities
- Effective communication and teamwork skills
- Familiarity with phone etiquette and interpersonal interactions
- Restocking Procedures
- Seasonal Displays
- Price Checking
- Hand Trucks
- Replenishing Stock
Languages
Spanish
English
Timeline
Grocery Associate
Bravo Supermarkets
01.2022 - Current
Room Service Operator
Blue Bay Grand Esmeralda, Playa del Carmen
06.2021 - 09.2021
High School Diploma -
Central Christian Academy
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