Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jesus V Hernandez

Austin,TX

Summary

Dedicated to delivering exceptional service and support, I bring a friendly and empathetic approach, excellent communication skills, and a solid understanding of customer needs and conflict resolution. After spending my childhood in my parents' restaurant, I developed an array of soft skills that translate well into any setting. My goal is to foster positive relationships with customers and coworkers while actively contributing to the advancement of the company i represent.

Overview

10
10
years of professional experience

Work History

Rentals and Repairs

Precision Camera & Video
08.2023 - 12.2024
  • Repair department/camera diagnostics/appraisals
  • Sales transactions: selling cameras other camera store products
  • Worked effectively in fast-paced/high volume environments.

Warehouse Team

Tyler's
03.2022 - 08.2023
  • Processing shipment, organizing product and loading heavy boxes into freight vehicles
  • Ensured accurate inventory scans and outgoing shipments

Store Management

Urban Outfitters
02.2018 - 02.2021
  • Greeting/cashiering, attending to the fitting rooms, processing shipment and helping with store events
  • Personalized customer service through guiding customers with online purchases, setting up rewards profiles and offering styling advice
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.

Merchandising Internship

San Antonio Spurs/Austin Spurs
08.2017 - 12.2017
  • Sorted and organized various styles of merch while taking on high volume lines of customers on my own
  • Gained hands-on experience in merch presentation, setup, operation and take down.
  • Contributed to a positive team environment by collaborating with fellow interns

Transportation Coordinator

U.S. Cleaners
01.2016 - 01.2018
  • Oversaw the transport of inventory from the production facility to various store locations
  • Ensured timely delivery of goods by communicating with our network of stores to fulfill their needs
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Student Media - On-field Camera Op

AISD
08.2015 - 12.2016
  • As a member of the student media crew, I operated the sideline camera that was broadcasted directly onto the stadium's video board
  • Other duties included the operation of replay equipment and press-box camera

Counter Team Lead

Hastings Entertainment
11.2014 - 11.2015


  • Duties included: customer service, preparing daily cash deposits, opening and closing of the store
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.

Education

BS - Media Communication

West Texas A&M University
Canyon, TX
12.2016

Associate of Science - Theatre

Amarillo College
Amarillo, TX
12.2011

Skills

  • Bilingual [english] [spanish]
  • Well-composed under pressure
  • Patient
  • Strong work ethic
  • Team player
  • Positive attitude
  • Coachable
  • Reliable
  • Creative and resourceful

Interests

  • Graphic design
  • Music production
  • Film Photography
  • Playing basketball
  • Spending time with my dog
  • Alamo Drafthouse season pass holder

Timeline

Rentals and Repairs

Precision Camera & Video
08.2023 - 12.2024

Warehouse Team

Tyler's
03.2022 - 08.2023

Store Management

Urban Outfitters
02.2018 - 02.2021

Merchandising Internship

San Antonio Spurs/Austin Spurs
08.2017 - 12.2017

Transportation Coordinator

U.S. Cleaners
01.2016 - 01.2018

Student Media - On-field Camera Op

AISD
08.2015 - 12.2016

Counter Team Lead

Hastings Entertainment
11.2014 - 11.2015

BS - Media Communication

West Texas A&M University

Associate of Science - Theatre

Amarillo College

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Jesus V Hernandez