Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zeynab Seye

Atlanta,GA

Summary

Seeking Receptionist role with 4 years of customer-facing experience. Excelled in hospitality and customer service as Hostess and Cashier, adept at greeting guests, managing transactions, and maintaining high service standards. Proven leadership as Shift Supervisor, ensuring team collaboration and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Event Staff

Live Nation
Buckhead, GA
04.2024 - Current
  • As a dedicated member of the Event Staff at Live Nation, I ensure the seamless execution of live events by providing outstanding customer service to attendees
  • I manage access control points to verify tickets and credentials, guide guests to their seats, and address any inquiries or concerns
  • My role involves coordinating with the security team to maintain a safe and enjoyable environment, and I assist with emergency response procedures when necessary
  • I also contribute to the setup and breakdown of event equipment, ensuring that the venue is prepared for performers and audiences alike
  • My commitment to operational efficiency and guest satisfaction is integral to the success of each event hosted by Live Nation.

Outreach Specialist

One Connect Consulting
Sandy Springs, GA
10.2023 - 03.2024
  • As an Outreach Specialist at One Connect Consulting, I spearheaded the development and execution of strategic outreach initiatives designed to enhance the company's market presence and foster long-term business relationships
  • My role involved conducting in-depth market research to identify potential partnership opportunities and collaborating with cross-functional teams to create tailored engagement campaigns
  • I effectively communicated the value proposition of our services to a diverse client base, leading to a measurable increase in client acquisition and retention rates
  • Furthermore, I organized and represented the company at industry events and conferences, which significantly elevated our brand visibility within the sector
  • My responsibilities also extended to maintaining a robust pipeline of prospects through diligent follow-up and nurturing activities, as well as leveraging CRM tools to track and report on outreach performance metrics, ensuring alignment with the company's strategic goals.

Shift Supervisor

CVS
New York
06.2023 - 09.2023
  • Oversaw daily operational activities, ensuring customer service excellence and compliance with organizational policies
  • Managed inventory control processes to maintain appropriate stock levels and fulfill customer needs
  • Fostered a cooperative team atmosphere, focusing on staff development and performance enhancement.

Student Worker

Visiting Neighbors Federal Work Study
New York, NY
01.2023 - 06.2023
  • Offered companionship and emotional support to senior citizens, facilitating a supportive atmosphere with activities that promote engagement and enjoyment
  • Facilitated clients' access to necessities by assisting with grocery shopping and pharmacy errands, contributing to their overall well-being and care
  • Provided accompaniment to medical appointments and outdoor activities, aiding in the improvement of seniors' physical health and social well-being.

Hostess

OutBack Steakhouse
Douglasville, GA
03.2024 - 04.2023
  • Greeted guests upon arrival and efficiently seated them, maintaining a hospitable environment
  • Coordinated order-taking and meal service, focusing on detailed presentation to elevate guest satisfaction
  • Maintained cleanliness standards and responded to customer inquiries, supporting a favorable dining experience.

Cashier

Marshalls
Hiram, Georgia
04.2022 - 10.2022
  • Accurately processed customer transactions, facilitating a smooth and rapid checkout process
  • Provided outstanding customer service, effectively handling inquiries and resolving checkout-related issues
  • Maintained a neat and orderly checkout zone, adhering to the store's presentation guidelines.

Cashier

Old Navy
Hiram, Georgia
08.2021 - 03.2022
  • Demonstrated strong interpersonal skills by maintaining a respectful and collaborative demeanor that enhanced team dynamics and customer relations
  • Provided personalized customer service, addressing inquiries and resolving concerns to ensure client satisfaction
  • Upheld company service standards, consistently delivering an engaging and positive customer experience.

Summer Day Camp Counselor

The Bronx House
Bronx, NY
06.2021 - 08.2021
  • Designed and executed alternative educational activities to maintain camper engagement during unexpected schedule alterations
  • Cultivated and sustained effective communication channels with parents, ensuring transparent updates on their children's camp participation and experiences
  • Utilized critical incident management training to address and deescalate emergencies, upholding the safety and security of all camp participants.

Internship

NGO Fun Play Learning
New York, NY
12.2019 - 03.2020
  • Supported the execution of educational activities, focusing on storytelling and problem-solving to promote cognitive development in children
  • Provided interactive games and educational tasks to create an engaging learning environment that encouraged childhood growth.

School Internship

Play4Autism
Flushing, NY
02.2018 - 03.2020
  • Provided care and support to children with special needs, maintaining a safe and nurturing environment
  • Developed an understanding of behavioral cues and communication techniques tailored to children with autism
  • Worked collaboratively to improve child-parent interactions, contributing to a more positive family experience.

Team Member

Chipotle
Hiram, GA
06.2019 - 08.2019
  • Provided personalized customer service by offering informed menu recommendations and ensuring accurate order fulfillment
  • Prepared and cooked food items, maintaining adherence to quality and safety guidelines
  • Handled cash transactions with precision and expedited order processing while upholding cleanliness and organization standards.

Education

High School Diploma - Advanced Math and Science

New Visions Charter High School For Advanced Math And Science
Bronx, NY

Bachelor's - Social Work

Mercy College
Dobbs Ferry, NY

Skills

  • Guest relations expertise
  • Security checks
  • Fundraising Events
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Upselling expertise
  • Hospitality background
  • Reservations Coordination

Certification

  • Child Abuse Prevention Training
  • Child Sexual Abuse Prevention Training
  • Conflict Resolution Training
  • Camp Leadership Training
  • Risk Management and Emergency Preparedness Training
  • Outdoor Adventure Skills Training
  • Introduction to Customer Service Excellence Course Certification
  • Developing Quality Customer Service Skills Certification
  • Effective Customer Service Skills Certification
  • Amazon Ads Retail Certifications
  • CompTIA IT Fundamentals (ITF+) Certification
  • Microsoft 365 Certified: Fundamentals Certification
  • New Colleague Compliance Training
  • Privacy and HIPAA Privacy Training
  • English for Tourism - Hotel Reception and Front Desk - Revised Certification
  • Customer Care Skills and Telephone Etiquette Certifications
  • Office 365 Administration Basics Certifications

Timeline

Event Staff

Live Nation
04.2024 - Current

Hostess

OutBack Steakhouse
03.2024 - 04.2023

Outreach Specialist

One Connect Consulting
10.2023 - 03.2024

Shift Supervisor

CVS
06.2023 - 09.2023

Student Worker

Visiting Neighbors Federal Work Study
01.2023 - 06.2023

Cashier

Marshalls
04.2022 - 10.2022

Cashier

Old Navy
08.2021 - 03.2022

Summer Day Camp Counselor

The Bronx House
06.2021 - 08.2021

Internship

NGO Fun Play Learning
12.2019 - 03.2020

Team Member

Chipotle
06.2019 - 08.2019

School Internship

Play4Autism
02.2018 - 03.2020

High School Diploma - Advanced Math and Science

New Visions Charter High School For Advanced Math And Science

Bachelor's - Social Work

Mercy College

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Zeynab Seye