Zeyruk Ali

• Provide social work services in a designated area such as Children's Services (including services to children with intellectual or developmental disabilities, day care licensing, foster care, placement services, or state ward services), Adult Services (including services to people with intellectual or developmental disabilities, mental illness services, or services to other vulnerable adults), or other service areas (including volunteer services or purchase-of-service case management) by determining service needs, developing service plans, implementing service plans through the provision of counseling, group work, referrals, or other services, and monitoring clients' progress, and performing related duties as assigned. This is the entry-level class in this class series. Work assignments provide the opportunity to apply the knowledge gained through education to develop the proficiency of skills required for advancement.
• Provided direct clinical social work services to individuals and families in a mental health setting.
• Conducted assessments of client needs, strengths, and resources to develop treatment plans.
• Developed individualized service plans with clients to address their identified goals.
• Facilitated group therapy sessions for clients with similar issues or experiences.
• Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
• Educated clients about the impact of trauma on mental health and well-being.
• Provided crisis intervention services for clients experiencing acute distress.
• Assisted clients in accessing community resources such as housing, food pantries, and transportation options.

1. Interview adults or children who may have a variety of mental, physical, or behavioral dysfunctions to determine service needs (depending on assignment).

2. Interview other persons or groups closely associated with clients, such as families, school personnel, employers, or neighbors, to further assess client service needs.

3. Evaluate individual and family functioning to develop appropriate case plans, and identify treatment objectives and strategies for achieving those objectives.

4. Determine the likelihood and degree to which individuals may be in danger of physical harm, and take appropriate action to protect them.

5. Investigate reports of abuse, neglect, or exploitation of vulnerable adults within legislated time constraints.

6. Coordinate and facilitate the use of departmental and community service resources, and make appointment referrals.

7. Investigate, document, and present information to the County Attorney to petition juvenile, family, probate, or criminal court for legal intervention, and testify at proceedings.

8. Write social histories and case status reports for the documentation of service provision for the department, court reviews, and for other service providers.

9. Determine client needs for residential treatment and select appropriate placement homes or facilities.

10. Monitor client progress toward established service goals, and determine termination or continuation of service.

11. Provide direct counseling and therapeutic intervention services to individuals or groups to improve their level of mental, social, or behavioral functioning at home, at work, and in the community.

12. Transport or arrange for the transportation of clients to medical appointments, court hearings, placements, and other service programs/facilities.

13. Consult with departmental staff, other county departments and community service professionals to develop and provide appropriate and timely services.

14. Provide crisis intervention services, including referrals to meet emergency needs for housing, food, clothing, or financial assistance.

15. Speak to community groups to present information about programs.

16. Represent the unit/department in committee assignments and interactions with community groups for service provision and program planning.

17. Maintain accurate case records, and complete forms for documentation of eligibility, treatment cost reimbursements, service referrals, evaluation of client outcomes, and general case management purposes.

18. Monitor client compliance with court orders, and report this to the court.

19. Provide data used to monitor trends and developments relating to client and program needs.

20. Provide problem-solving consultation to clients, co-workers, service providers, and other agencies.

21. Evaluate families and their homes for approving licensure to provide daycare, foster care services, or adoptions.

22. Investigate complaints and recommend revocation or suspension of day care/foster care license when warranted.

Determine ongoing eligibility of culturally diverse clients of multiple public assistance programs; conduct interviews, and review and verify information on clients' status with respect to program requirements.

Determine initial eligibility for households applying for Emergency Assistance or active in public assistance and applying for additional programs; conduct interviews.

Review and verify information on clients' status with respect to program requirements.

Advise clients of case status, including explaining eligibility requirements and benefit factors, referring clients to programs to assist them in maintaining eligibility, and to programs and other community resources in the event that the client is no longer eligible for public assistance.

● Attend appeal hearings and document the actions taken by the agency regarding eligibility or amount of public assistance issued.

Advise clients of case status, including explaining eligibility requirements and benefit factors, referring clients to programs to assist them in maintaining eligibility, and to programs and other community resources in the event that the client is no longer eligible for public assistance.

Maintain detailed knowledge of the current requirements of multiple public assistance programs, and maintain cultural and diversity awareness.

● Perform data entry on, retrieve information from, and employ other keyboard skills with multiple county and state computer systems (including MAXIS, MMIS, CAFE, LASERFICHE, SIR, SMI MADE, SSIS, and Outlook).

Perform customer service and support clerical functions relating to the activities of a work unit in the Human Services Department.

Provide caseload coverage for co-workers. May provide on-the-job training for staff who are new to the agency or new to a program.

● Maintained side projects processing MA-EPD and WAIVER cases, including setting up the initial MA-EPD, following up with DHS, and removing U-code so that social workers can conduct the clients' assessments on time.

Ability to clearly communicate with clients, family members, social workers, case aides, mental health case managers, representative payees, conservators, guardians, attorneys, facility representatives, and with co-workers.

● Ability to work effectively with a variety of people, especially the elderly and disabled.

Handles heavy phone contact with clients, providing information related to their case, referrals to community resources, assistance in covering co-workers as needed, and assistance in 0# coverage for the unit.