ZHAKARIYHAU REMI DAVIES
New York,NY
Summary
Efficient, articulate, and resourceful Healthcare Information Technology Specialist with over four years hands-on experience. I bring a vast understanding of Clinical Workflow accompanied by the relentless drive to understand systems and provide training support during the implementation phase of Electronic Healthcare Records (EHR) at multiple healthcare organizations. Knowledgeable in Epic, Cerner, TDR, Abstraction either in an onsite capacity or remote/virtual setting.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Epic ClinDoc / Orders On-site Support
WCHC
IA
06.2024 - 07.2024
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic Inpatient Stork Support
CRH
WY
01.2024 - 02.2024
- Supported the Labor and Delivery Unit alongside the Mother Baby units of the hospital
- Provided elbow-support to physicians upon Go Live
- Provided training with subsequent waves of Go Live Inpatient Specialists
- Facilitated end-user learning through one-on-one coaching and teaching
- Assisted the nurses with documenting immunization administration in the patient’s chart
- Assisted with documenting medication administration and phone calls as well as with clearing messages in their in-baskets
- Provided elbow-support to physicians upon Go Live
- Providing direct end user support services to physicians and nurses in hospital departments
- Acceptance and integration with effective use to Epic Care computer applications.
Epic ClinDoc / Orders On-site Support
OCHIN
CA
10.2023 - 11.2023
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
A.R. Healthcare System
WV
03.2023 - 04.2023
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic Ambulatory/Cadence On-site Support
BROOKLYN HEIGHTS M.C.
NY
07.2022 - 09.2022
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Helped providers to clear out inbasket and to close encounters
- Helped the front desk, MA, PA, Nurse, and provider in the same clinic
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ASAP On-site Support
STURDY M.H.
MA
11.2021 - 12.2021
- Trained and supported ED providers, scribes, and nurses
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed.
Epic ClinDoc / Orders On-site Support
GEISINGER M.C.
PA
11.2021 - 12.2021
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
ADH
OH
08.2021 - 09.2021
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
SHMG
AL
04.2021 - 05.2021
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
NHHS
WA
02.2021 - 03.2021
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Cerner PowerChart On-site Support
SJPH
LA
10.2020 - 11.2020
- Assisted with documenting medication administration and phone calls as well as with clearing messages in their Message Center
- Provided elbow-support to physicians upon On-site
- Providing direct end user support services to physicians and nurses in hospital departments
- Helped to train clinical staff
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facilities.
Epic Ambulatory/Cadence On-site Support
Carris HS
MN
02.2020 - 03.2020
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Helped providers to clear out inbasket and to close encounters
- Helped the front desk, MA, PA, Nurse, and provider in the same clinic
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic Clindoc / Orders On-site Support
URHCS
TX
12.2019 - 12.2019
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic Clindoc / Orders On-site Support
ST. JOSEPH’S HSHS
IL
10.2019 - 11.2019
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic Clindoc / Orders On-site Support
BCH
NE
07.2019 - 08.2019
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
UPMC
PA
04.2019 - 05.2019
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
HCH
KS
02.2019 - 03.2019
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
NYCHH
NY
11.2018 - 12.2018
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic Ambulatory/Cadence On-site Support
WASH. H.S.
D.C.
- 10.2018
- Provided support by following the right guideline by following the hospital’s policy
- Provide support by following operational process behavior as part of the implementation process
- Provide one-on-one guidance, when needed, with providers, nurses, and other staff
- Answered questions and tended to questions in a sensitive manner as it pertains to workflow determination
- Helped providers to clear out inbasket and to close encounters
- Helped the front desk, MA, PA, Nurse, and provider in the same clinic
- Act as point of escalation; placing tickets and tracking resolution
- Involving in the morning huddles to plan the day’s support efficiently
- Helped nurses with their documentation
- Provided on-site support over a period of weeks and ensured that troubleshooting channel was followed
- Assisted providers in navigating the new system and to know how to sign orders, do med
- Rec
- And carry out discharge and transfers intra or inter facility.
Epic ClinDoc / Orders On-site Support
NOVANT HEALTH
NC
07.2018 - 08.2018
Education
Bachelor of Science – Computer Science -
State University
Skills
- Strong Applications in Epic include: ClinDoc, Orders/CPOE, ASAP, Stork and Ambulatory
- Strong understanding of clinical workflow across multiple specialties and roles
- Strategic relationship and partnership building skills – listen attentively, solve problems creatively and use tact and diplomacy to achieve win/win outcomes
- Troubleshooting
- Excellent verbal and written communication skills
- Understands the importance of teamwork and always ready to contribute to the success of a project
- Ability to learn speedily and work effectively with minimal supervision
- Critical thinking, problem solving and conflict resolution skills - ability to develop innovative and creative resolutions to problems
- Ability to multi-task, prioritize and manage time effectively
Certification
CompTIA Security
References
On request
Timeline
Epic ClinDoc / Orders On-site Support
WCHC
06.2024 - 07.2024
Epic Inpatient Stork Support
CRH
01.2024 - 02.2024
Epic ClinDoc / Orders On-site Support
OCHIN
10.2023 - 11.2023
Epic ClinDoc / Orders On-site Support
A.R. Healthcare System
03.2023 - 04.2023
Epic Ambulatory/Cadence On-site Support
BROOKLYN HEIGHTS M.C.
07.2022 - 09.2022
Epic ASAP On-site Support
STURDY M.H.
11.2021 - 12.2021
Epic ClinDoc / Orders On-site Support
GEISINGER M.C.
11.2021 - 12.2021
Epic ClinDoc / Orders On-site Support
ADH
08.2021 - 09.2021
Epic ClinDoc / Orders On-site Support
SHMG
04.2021 - 05.2021
Epic ClinDoc / Orders On-site Support
NHHS
02.2021 - 03.2021
Cerner PowerChart On-site Support
SJPH
10.2020 - 11.2020
Epic Ambulatory/Cadence On-site Support
Carris HS
02.2020 - 03.2020
Epic Clindoc / Orders On-site Support
URHCS
12.2019 - 12.2019
Epic Clindoc / Orders On-site Support
ST. JOSEPH’S HSHS
10.2019 - 11.2019
Epic Clindoc / Orders On-site Support
BCH
07.2019 - 08.2019
Epic ClinDoc / Orders On-site Support
UPMC
04.2019 - 05.2019
Epic ClinDoc / Orders On-site Support
HCH
02.2019 - 03.2019
Epic ClinDoc / Orders On-site Support
NYCHH
11.2018 - 12.2018
Epic ClinDoc / Orders On-site Support
NOVANT HEALTH
07.2018 - 08.2018
Bachelor of Science – Computer Science -
State University
Epic Ambulatory/Cadence On-site Support
WASH. H.S.
- 10.2018