Summary
Overview
Work History
Education
Skills
Hobbies and Interests
School Email
Certification
Timeline
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Zhakym Robert Carter

Austin

Summary

Dedicated professional committed to driving business success through high-quality work. Proven track record of exceeding expectations while ensuring customer satisfaction. Strong emphasis on teamwork and reliability in all projects.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

Team Member

Shake Shack
Brooklyn
10.2022 - Current

Greeted and served guests promptly, contributing to a positive service experience.

  • Maintained cleanliness and standards of assigned stations to support overall guest satisfaction.
  • Multitasked across stations to ensure smooth operations and adherence to standards.
  • Lifted heavy items to support daily operations.

Team Member/Shift Manager

Shake Shack
Brooklyn
10.2022 - 01.2024
  • Managed multiple stations, overseeing team performance to maintain operational standards.
  • Coordinated shift operations, ensuring effective supervision and smooth workflow.
  • Guided team members to excel in adherence to Shack standards.
  • Monitored store security during evening shifts, enhancing safety and deterring theft.

Barista/Shift Supervisor

Starbucks
Queens
05.2022 - 08.2022
  • Trained new baristas to improve service quality and customer experience.
  • Greeted customers and presented beverage and food menus to create welcoming atmosphere.
  • Managed inventory, ensuring timely removal of damaged and outdated food items.
  • Worked overtime to maintain operational efficiency.

Pet Groomer

Lap of Love
Northern
11.2021 - 04.2022

Groomed and bathed animals to promote hygiene and enhance comfort.

  • Handled and soothed animals during examinations and treatments to reduce stress and facilitate care.
  • Recorded relevant information about animals, including weight and medication types.
  • Sterilized equipment and maintained cleanliness of examination areas to uphold safety standards.

Retail Associate/ Stockman/ Stock Manager

Skechers
Elmhurst
09.2019 - 10.2021
  • Executed sales initiatives to drive store revenue growth.
  • Assisted customers in promptly locating desired shoe styles.
  • Measured customers’ feet for accurate shoe fitting.
  • The store greeted every customer upon entry to enhance the service experience.
  • Ensured cleanliness of environment to enhance safety and customer comfort.
  • Restocked shelves with shoes and apparel to uphold stock integrity.
  • Sorted and packaged shoes for overnight shipment to ensure timely delivery.
  • Facilitated delivery of shoeboxes into the store for inventory management.

Checker, Isles/ Backstock/ Damage Room

Jetro Restaurant Depot
Brooklyn
05.2019 - 09.2019
  • Scanned customer carts and ensured accurate item registration during checkout
  • Assisted customers in the aisle by answering questions and providing product information
  • Moved pallets and restocked shelves to maintain inventory organization
  • Re-wrapped and restored damaged items for improved shelf presentation
  • Restored items to their original locations after store closure
  • Maintained cleanliness and organization throughout the store by following cleaning protocols

Peer Mentor

John Jay College
Manhattan
04.2019 - 06.2019
  • Guided college students in achieving academic goals and maintaining focus.
  • Streamlined organizational processes for academic and work-related responsibilities.
  • Assisted faculty and coworkers with administrative tasks to enhance daily operations.

Education

Bachelor’s and Master’s Degree - Criminology

John Jay College of Criminal Justice
Manhattan, NY
06-2022

High School Diploma -

John Bowne High School
Queens, NY
06-2018

Some College (No Degree) - Plumbing

Austin Community College
Austin, TX

Skills

  • equipment operation
  • tool maintenance
  • safety compliance
  • material handling
  • basic plumbing
  • team collaboration
  • initiative
  • organizational skills
  • dependability
  • motivation
  • effective communication
  • social skills
  • leadership

Hobbies and Interests

  • MMA
  • Calisthenics
  • Olympic lifter
  • Painter
  • Builder

School Email

zhakym.carter@jjay.cuny.edu

Certification

General Industry OSHA 10

Timeline

Team Member

Shake Shack
10.2022 - Current

Team Member/Shift Manager

Shake Shack
10.2022 - 01.2024

Barista/Shift Supervisor

Starbucks
05.2022 - 08.2022

Pet Groomer

Lap of Love
11.2021 - 04.2022

Retail Associate/ Stockman/ Stock Manager

Skechers
09.2019 - 10.2021

Checker, Isles/ Backstock/ Damage Room

Jetro Restaurant Depot
05.2019 - 09.2019

Peer Mentor

John Jay College
04.2019 - 06.2019

Bachelor’s and Master’s Degree - Criminology

John Jay College of Criminal Justice

High School Diploma -

John Bowne High School

Some College (No Degree) - Plumbing

Austin Community College
Zhakym Robert Carter