Zhala BALAKISHI

Managed multi-line phone system, handling calls efficiently and professionally.

• Processed incoming mail and packages, ensuring timely distribution to departments.
• Assisted with administrative tasks, including filing and document management.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

• Managed dining area cleanliness and organization throughout service shifts.
• Assisted in training new servers on menu knowledge and service protocols.
• Maintained accurate order processing using point-of-sale systems effectively.
• Coordinated with team members to streamline workflow during peak hours.
• Took orders from customers accurately and in a timely manner.

• Developed good working relationships with fellow employees through effective communication.
• Resolved customer complaints in a professional manner.
• Greeted customers and provided excellent customer service.
• Effectively multitasked within fast-paced environment.
• Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

• Managed case files and organized documentation for legal proceedings.
• Communicated with clients to gather information and provide updates.
• Greeted visitors, clients and guests in a professional manner.
• Organized and maintained filing systems for documents and records.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.

• Performed opening and closing duties including restocking supplies.
• Organized storeroom inventory of supplies such as cups, napkins, straws.
• Resolved customer complaints in a professional manner.
• Attended regular training sessions to stay updated on new products or trends.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Balanced daily registers and generated sales reports for management.