Zhaleh Williams
Webster
Summary
Dynamic and adaptable professional with a proven track record at Macy's Fulfillment Center, excelling in customer service and problem-solving. Recognized for exceeding customer expectations and enhancing satisfaction through efficient order fulfillment. Strong teamwork and collaboration skills, complemented by attention to detail and a friendly, positive attitude.
Overview
3
3
years of professional experience
Work History
Military
Government
12.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Fulfillment Associate
Macys Fulfillment Center
10.2023 - 01.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Sales Associate
Footlocker Retail
09.2021 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KS05-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Active listening
- Problem resolution
- Cash handling
- Customer service excellence
Timeline
Military
Government
12.2024 - 03.2025
Fulfillment Associate
Macys Fulfillment Center
10.2023 - 01.2024
Sales Associate
Footlocker Retail
09.2021 - 11.2023
High School Diploma -
Shawnee Mission West High School
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