Summary
Overview
Work History
Education
Skills
Timeline
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Zhana Thorpe

Durham,NC

Summary

Accomplished Store Manager with a proven track record at HMSHost, enhancing customer satisfaction and streamlining store operations. Expert in team leadership and problem-solving, significantly improving store efficiency. Skilled in customer service and inventory management, adept at training and mentoring staff to exceed customer expectations.

Overview

7
7
years of professional experience

Work History

Store Manager

HMSHost
11.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Concessions Worker

Durham Bulls Athletic Park
06.2017 - 09.2017
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Housekeeping Room Attendant

Sheraton Imperial Hotel
04.2017 - 05.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Education

Hillside High School
Durham, NC
06.2015

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Store Opening and Closing
  • Store operations
  • Team Leadership

Timeline

Store Manager

HMSHost
11.2017 - Current

Concessions Worker

Durham Bulls Athletic Park
06.2017 - 09.2017

Housekeeping Room Attendant

Sheraton Imperial Hotel
04.2017 - 05.2017

Hillside High School

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Zhana Thorpe