Zhanaria West
Kalamazoo
Summary
Dedicated and highly organized professional with over five years of experience in administrative support, client advocacy, and social services. Proven track record in onboarding, payroll support, and proposal writing within corporate and clinical environments. Expert in managing complex schedules, improving workflow efficiency through digitization, and delivering trauma-informed care. Currently pursuing a Master’s in Social Work with a 3.9 GPA.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
Acorn Health
06.2025 - 10.2025
- Deliver ABA-based therapy to enhance skill acquisition and reduce challenging behaviors.
- Implement Behavior Intervention Plans (BIPs) to manage challenging behaviors effectively.
- Maintain comprehensive, precise digital records of client interactions to inform treatment strategies.
- Collaborate with BCBAs and multidisciplinary teams to ensure high-quality, seamless care delivery.
Youth Specialist
Let's Talk About It
05.2025 - 09.2025
- Supervised youth in a 24/7 facility, ensuring safety and emotional well-being through structured routines.
- Facilitated job-readiness and skill-building activities to enhance future employment opportunities.
- Managed medication administration and intake procedures while maintaining strict protocol compliance.
Client Access Specialist
Integrated Services of Kalamazoo
04.2023 - 05.2025
- Streamlined the admissions process by digitizing paperwork, significantly reducing processing time.
- Verified medical insurance coverage and benefits meticulously to minimize billing errors.
- Managed front-end clinical operations, including consultation scheduling and patient inquiry resolution.
Administrative Assistant
Ford
01.2021 - 03.2023
- Proposal & Correspondence: Prepared and edited professional proposals, reports, and presentations to support executive decision-making.
- HR & Onboarding: Supported the HR department by coordinating interviews and managing the onboarding process for new hires.
- Financial & Payroll Support: Assisted in budget tracking, expense reporting, and data analysis to facilitate payroll and workflow management.
- Operations: Developed digital tracking spreadsheets and calendars to minimize scheduling overlaps and improve team efficiency.
Office Administrator
State Farm
01.2019 - 01.2021
- Oversaw daily office operations, including supply procurement, equipment maintenance, and vendor relations.
- Prepared and distributed internal communications, memos, and project research data.
Education
Human Resources Certification -
University of Phoenix
Associate of Arts - undefined
University of Phoenix
Master of Social Work (MSW) -
University of Phoenix
06-2026
Bachelor of Science in Business -
University of Phoenix
03-2025
Skills
- Administration: Onboarding & HR Coordination, Payroll & Expense Tracking, Proposal Writing, Calendar Management
- Technical: MS Office Suite, Data Entry & Analysis, Project Management Tools, Digital Record Keeping
- Clinical & Social Work: ABA Therapy, Crisis Intervention (SANE), Client Advocacy, BIP Implementation
- Communication: Conflict Resolution, Multidisciplinary Collaboration, Public Relations
- Data collection
Certification
License: Limited Social Service Technician License
Timeline
Behavior Technician
Acorn Health
06.2025 - 10.2025
Youth Specialist
Let's Talk About It
05.2025 - 09.2025
Client Access Specialist
Integrated Services of Kalamazoo
04.2023 - 05.2025
Administrative Assistant
Ford
01.2021 - 03.2023
Office Administrator
State Farm
01.2019 - 01.2021
Associate of Arts - undefined
University of Phoenix
Human Resources Certification -
University of Phoenix
Master of Social Work (MSW) -
University of Phoenix
Bachelor of Science in Business -
University of Phoenix
Internship & Community Impact
- SANE Support Advocate | YWCA (Kalamazoo) Oct 2024 – May 2025
- Provided crisis intervention, safety planning, and emotional support to survivors of trauma.
- Collaborated with law enforcement and medical staff to ensure a trauma-informed response.