Zhane Dixon
NSC Technologies, Inc
Suwanee,GA
1
Certification
13
years of professional experience
Senior Accounts Receivable & Billing Specialist with experience steering high-volume order-to-cash operations and revenue workflows. Experienced in accelerating corporate cash flow, optimizing ledger accuracy, and spearheading process automation to eliminate operational bottlenecks. Adept at mentoring junior team members, resolving complex enterprise billing disputes, and partnering with cross-functional leadership to drive financial efficiency and support organizational growth.
Work History
Senior AR Specialist
2 Years 11 Months- Manage full-cycle AR operations/billing in a high-volume environment, processing 700–900+ weekly transactions with 99%+ accuracy. Fulfilling customers on both usage-based and subscription-based models.
- Streamlined multi-entity revenue streams by managing the end-to-end onboarding of new customers and complex client contracts, ensuring absolute alignment between contract terms, billing schedules, and system configurations.
- Slashed Days Sales Outstanding (DSO) by 20% across multiple corporate entities by deploying automated, system-uploaded invoice templates that cross-referenced operational reports and eliminated billing errors by 99%.
- Elevated customer retention and trust by serving as the primary point of contact for high-tier enterprise clients, diplomatically resolving complex billing disputes, and providing transparent ledger alignment.
- Resolve billing and payment discrepancies within 24–48 hours through cross-functional coordination with payroll, operations, and client teams.
- Accelerated month-end closing processes by partnering with the AR Manager to perform critical subledger-to-bank reconciliations, ensuring 100% data integrity between billing systems and cash positions.
AP Specialist
1 Year 8 Months- Processed 700 invoices weekly while maintaining accurate vendor records and timely disbursement across the full vendor lifecycle.
- Managed full vendor lifecycle activities, enforcing invoice accuracy, PO compliance, and consistent payment processing.
- Strengthened internal controls through three-way matching and audit documentation standards for AP review.
- Optimized ERP workflows to reduce manual errors and improve approval turnaround across AP operations.
AR/Billing Specialist/Collections
2 Years- Streamlined invoicing and collections for high-volume franchise accounts, improving cash flow. Managed over 50+ customer accounts.
- Collaborated with warehouse and franchise partners to enhance order fulfillment processes and payment agreements.
- Maintained accurate financial records and strengthened partner communication, increasing operational efficiency.
- Monitored aging reports, facilitating proactive follow-up on outstanding accounts receivable.
- Worked closely with external auditors during annual audits, providing all necessary documentation and explanations related to accounts receivable transactions.
HR Analyst
2 Years 1 Month- Oversaw employee accounts for a workforce of 300, maintaining accurate records and timely account support.
- Resolved employee concerns with clear communication and practical follow-through across benefits and payroll issues.
- Supported audit processes by organizing employee information and responding to documentation requests.
- Coordinated recruitment activities by scheduling interviews and keeping hiring steps moving on time.
- Facilitated communication between employees, payroll, and recruiters to keep personnel processes aligned.
Retention Specialist
3 Years 4 Months- Managed 90+ customer calls per day in a high-volume support queue while maintaining timely issue resolution.
- Processed order placements, appointment scheduling, equipment troubleshooting, and payment transactions for customers.
- Resolved customer concerns with clear communication and accurate follow-through across multiple service requests.
- Analyzed complaint trends with management to identify recurring issues and shape retention initiatives.
- Supported retention efforts by combining service recovery, payment handling, and issue triage in a fast-paced queue.
Education
Diploma
Georgia State Cosmotology License - Aesthetics
Accounting & Financial Management
- Full-Cycle AR & AP Management
- Revenue Operations & Cash Flow Optimization
- High-Volume Transaction Processing (700–900+ weekly)
- 2-Way & 3-Way Matching Controls
- Aging Analysis & Collections Strategy
- Subledger-to-GL Reconciliation
- ERP Systems (NetSuite, SAP, GP, Epicor, BullHorn, NAV, Quickbooks, Bill.com, Ramp, Stampli)
- Workflow Automation & Process Improvement
- Audit Readiness & Compliance
Certification
Introduction to Financial Accounting
Timeline
Senior AR Specialist
NSC Technologies, Inc
10.2023 - CurrentRead More
AP Specialist
TES USA
11.2021 - 07.2023Read More
AR/Billing Specialist/Collections
Huddle House
11.2019 - 11.2021Read More
HR Analyst
Aerotek
01.2017 - 02.2019Read More
Retention Specialist
VXI Global Solutions
08.2013 - 12.2016Read More
Miller Grove High
Diploma
Read More
Atlanta School of Aesthetics
Georgia State Cosmotology License from Aesthetics
Read More