Zhane Roberts
Richmond Hill,Georgia
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Case Manager/Data Analyst
Gateway Behavioral Health Services
08.2019 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Physical Therapist Assistant/Patient Care Technician
Memorial Health University Medical Center
05.2016 - 08.2019
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Assisted in reducing patient pain levels through targeted massage therapy, heat/cold treatments, and electrical stimulation.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Promoted faster recovery for post-surgical patients with tailored stretching and strengthening exercises.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Supported needs of 15+ residents under long-term care.
Education
Master of Science - Mental Health Counseling
Capella University
Minneapolis, MN03.2024
Bachelor of Science - Public Health
Georgia Southern University
Statesboro, GA07.2018
Skills
- Health History Documentation
- Community Outreach
- Performance Tracking
- Records Management
- Care Coordination
- Regulatory Compliance
- Family Education
- Needs Assessment
- Client Advocacy
- Data Entry and Analysis
Timeline
Case Manager/Data Analyst
Gateway Behavioral Health Services
08.2019 - Current
Physical Therapist Assistant/Patient Care Technician
Memorial Health University Medical Center
05.2016 - 08.2019
Master of Science - Mental Health Counseling
Capella University
Bachelor of Science - Public Health
Georgia Southern University
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