Zhane(Jahnay) Townsend
Tampa,FL
Summary
Enrolled in a practical nursing accelerated program, bringing over 4 years of intermediate experience as a certified nursing assistant. Expertise in providing exceptional care to geriatric and adult patients, while strictly adhering to essential practices for excellence in hand hygiene. Possesses superior communication and rapport-building skills, and excels in liaising with medical professionals, patients, and their families to ensure continuous top-quality care and education. Commitment to comprehensive and individualized patient care and education is unwavering.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Bahama Breeze Island Grille
01.2021 - Current
- Cultivated warm relationships with customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Patient Care Technician
Tampa General Hospital
01.2023 - 05.2024
- Assists patients with their ADL's including but not limited to basic hygiene, skin care, nutritional and dietary needs, elimination needs, physical activity needs, and all comfort measures.
- Obtained, monitored, and documented vital signs reported any abnormal changes to licensed nursing staff, ensuring timely medical interventions when necessary.
- Documented activities and recorded information in EMR system.
- Maintain respect and privacy at all times , and perform tasks in a safe , competent, therapeutic and cost effective manner.
- Collect lab specimens as directed by hospital standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Gathered dietary information, assisted with feeding and monitored intake and output to help patients achieve nutritional objectives and support wellness goals.
- Notifies licensed nurse of problematic IV sites
Certified Nursing Assistant
St Andrews Rehabilitation
04.2021 - 11.2022
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assist with ADL's such as : grooming, bathing, dressing, diet and nutrition, range of motions exercises(ROM), feeding,elimination, voiding.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient information and care activities in electronic medical record (EMR/EHR).
- Adhered to safety protocols during transfers and ambulation, minimizing the risk of injury or accidents for both patients and staff.
Certified Nursing Assistant
Private Duty In-Home Care
12.2018 - 05.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prepared meals according to nutritional diet plan.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assist transporting patient to daily appointments , running errands, grocery shopping .
Education
Practical Nursing -
Galen College Of Nursing
St. Petersburg, FL06.2025
High School Diploma -
Rockledge High School
Rockledge, FL05.2013
Skills
- Direct Patient Care
- Empathy and Compassionate Care
- EMR/EHR
- Patient Safety Management
- HIPAA Compliance
- Specimen Collection
- Emergency Response
- Time Management
- Clinical Training
- Patient Observation
- Infection control standards
- Data Collection
- Mobility Assistance
- Culturally-competent care
- Attention to detail
- Medication Assistance
- Sterilization techniques
- Dementia and Alzheimer's knowledge
- Medical Terminology
- Calm Under Stress
- High level of autonomy
- Patient Positioning
- Critical Thinking
- ADL's Assistance
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CPR/AED
Timeline
Patient Care Technician
Tampa General Hospital
01.2023 - 05.2024
Certified Nursing Assistant
St Andrews Rehabilitation
04.2021 - 11.2022
Server
Bahama Breeze Island Grille
01.2021 - Current
Certified Nursing Assistant
Private Duty In-Home Care
12.2018 - 05.2021
Practical Nursing -
Galen College Of Nursing
High School Diploma -
Rockledge High School
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CPR/AED
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