Isabela McNitt
Garden City,MI
Summary
Driven professional with a proven track record at Corewell Health East, excelling in patient-focused care and healthcare ethics. Skilled in vital sign monitoring and offering exceptional companionship and emotional support, I significantly enhanced patient satisfaction.
Dependable team member successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Motivated Shift Lead with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. Reliable Shift Leader with 7 years in the service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Sidecar Slider Bar
04.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
Nursing Assistant
Corewell Health East
04.2023 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health records.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Shift Supervisor
On The Border
01.2019 - 04.2023
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Applied security, safety, and loss prevention strategies during shifts.
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Associate of Applied Science - Radiologic Technology
Washtenaw Community College
Ann Arbor, MI08.2026
High School Diploma -
Garden City High School
Garden City, MI05.2020
Skills
- Guest Engagement
- Table Setting
- Supply Restocking
- Food Delivery
- Food Running
- Order Management
- Table Bussing
- Beverage Preparation
- Food inspection
- Safe Food Handling
- High-volume dining
- Exceptional customer service
- Food station setup
- Sales expertise
- Allergy awareness
- Relationship Management
- Guest Seating
- Wine pairing knowledge
- Order Accuracy
- Service prioritization
- Dining area maintenance
- Cash Handling
- Item promotion
- Bill computation
- Hospitality service expertise
- Quality Control
- Strong Work Ethic
- Regulatory Compliance
- Schedule Management
- Inventory Control
- Customer-Oriented
- Business Administration
- Operations Management
- Staff Management
- Workplace Safety
- Staff Scheduling
- Conflict resolution techniques
- Employee Training
- Document Management
- Business Development
- Revenue benchmarks
- Safety awareness
- Policy Enforcement
- Infection Control
- Vital Sign Monitoring
- Patient Feeding
- Patient Relations
- Patient Assessments
- Medical terminology knowledge
- Computer literate
- Healthcare ethics
- Basic Life Support
- Patient-focused care
- Records Management
- Catheter Care
- Medical Records Management
- Patient relationship building
- HIPAA
- Continuing education
- Patient Care
- Direct Patient Care
- Client documentation
- Companionship and emotional support
Certification
BLS
Timeline
Server
Sidecar Slider Bar
04.2024 - Current
Nursing Assistant
Corewell Health East
04.2023 - Current
Shift Supervisor
On The Border
01.2019 - 04.2023
Associate of Applied Science - Radiologic Technology
Washtenaw Community College
High School Diploma -
Garden City High School
BLS
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