Kathleen Keegan
Ludington,MI
Summary
High-energy Hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
Work History
Hostess
Sidecar Slider Bar
Birmingham , MI
2022.03 - 2023.08
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Hostess
The Morrie
Birmingham , MI
2021.04 - 2022.08
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Explained QR code scanning for electronic menu access.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Answered phones promptly to record and confirm reservations.
Education
High School Diploma -
Cranbrook
Bloomfield Hills, MI05.2023
Sport Management
The University of Alabama
Tuscaloosa, ALSkills
- Effective Customer Upselling
- Dining Crew Workflow Optimization
- Large Party Preparation
- Flexible and Adaptable
- Opening and Closing Procedures
- Front of House Management
- Reservation Management
Timeline
Hostess
Sidecar Slider Bar
2022.03 - 2023.08
Hostess
The Morrie
2021.04 - 2022.08
High School Diploma -
Cranbrook
Sport Management
The University of Alabama
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